Operations Manager (Night)

## Location This position is located at 1300 South Dean Avenue, Raymore, Missouri, 64083 United States ## Role Summary **Available Department** - Inspections - Plant **Shifts** - Sunday - Wednesday; 5:30pm - 4:00am - Wednesday - Saturday; 5:30pm - 4:00am The Operations Manager is equipped with an in-depth comprehension of E-commerce, Wholesale, and Retail replenishment fulfillment, essential for effective leadership in a multi-channel fulfillment center. Thriving in a dynamic, production-driven atmosphere, they excel in guiding teams towards achieving ambitious goals. Their proactive approach enables them to anticipate challenges, devise solutions, and handle multiple tasks with attention to detail. With a wealth of experience in various Material Handling Equipment (MHE) automation methods including cross belt units, shipping sorters, high-density wave/tote buffers, and the pack-to-wall packing method, they bring invaluable expertise to streamline operations. ## Role Responsibilities - Ensure customer satisfaction by delivering the right products on time to meet customer needs daily while collaborating with support teams to enhance current processes and company initiatives. - Collaborate with management and cross-functional teams to troubleshoot and resolve operational issues promptly. - Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills. - Mentor and guide supervisors, leads, and employees, fostering their professional growth and development. - Establish clear performance standards and recognize outstanding performance accordingly. - Implement progressive disciplinary measures when necessary, in collaboration with department supervisors. - Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed. - Individuals must be motivated team players with a positive attitude and possess excellent verbal and written communication skills. - Identify and address preventive maintenance and safety issues proactively. - Ensure compliance with Loss Prevention (LP) protocols. - Lead or participate in startup meetings to align team objectives. - Conduct regular inspections to uphold quality standards and accuracy. - Cross-train associates across departments to enhance operational versatility. - Provide necessary equipment and supplies to support staff in their roles. - Labor share and support other departments as required or (needed) by the business. - Fulfill any other duties as assigned. ## Role Qualifications - College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience. - 3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment. - Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS) - Extensive experience in various departments, including leadership roles. - Proficient in leading teams to achieve departmental goals. - Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities. - Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations. - Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes. - Skilled in developing personnel and fostering talent growth through succession planning initiatives. - Maintain acceptable attendance and must be able to work overtime as required - Comprehend and follow work instructions to meet productivity and quality standards Physical Requirements - Stand and walk throughout a shift - Climb, balance, kneel, crouch, or crawl for extended periods - Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds - Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts…