Operations Manager

Company Overview: EOS IT Solutions is a leading provider of comprehensive IT solutions, specializing in deployment services across the North America region (NAMER). Our commitment to excellence and innovation drives us to deliver superior results for our clients, ensuring their IT infrastructure operates seamlessly and efficiently. Position Overview: We are seeking an experienced Operations Manager to lead our deployment operations in the NAMER region. The successful candidate will be responsible for overseeing all deployment opportunities, driving process improvement efforts, and ensuring compliance with industry standards. Additionally, this role will involve developing strategies to measure and enhance operational success, as well as fostering engagement among our technical teams. Key Responsibilities: • Lead all deployment opportunities within the NAMER region, ensuring timely and efficient execution. • Drive process improvement initiatives to enhance deployment workflows and increase operational efficiency. • Conduct value stream mapping exercises to identify areas for optimization and streamlining of processes. • Revise and update Standard Operating Procedures (SOPs) to reflect current best practices and ensure compliance with industry standards. • Document and share best practices across all regions, facilitating knowledge sharing and consistency in operations. • Develop and implement metrics to measure the success of process improvement efforts and operational performance. • Conduct regular audits of deployment sites to ensure compliance with established standards and procedures. • Create engagement strategies for technical teams, providing incentives and recognition for meeting and exceeding SLAs/KPIs. • Collaborate with the Service Delivery Manager and other stakeholders to align operations with company objectives and priorities. • Provide leadership and mentorship to a team of deployment supervisors and project coordinators, fostering a culture of excellence and accountability. Qualifications: • Proven experience in operations management, preferably in an IT deployment or field services environment. • Minimum of 1 year of experience in a deployment leadership role. • Strong understanding of IT deployment processes and best practices. • Experience with process improvement methodologies, such as Lean Six Sigma. • Excellent analytical and problem-solving skills. • Ability to effectively communicate and collaborate with cross-functional teams. • Leadership experience, with the ability to motivate and develop a team. • Strong organizational skills and attention to detail. • Proficiency in data analysis and performance metrics. • Experience working with EOS reporting framework is a plus. Reporting Structure: This position reports to the Service Delivery Manager and may have direct reports including deployment supervisors and project coordinators. Location: The position is based in Newark, CA Bay Area, with occasional travel to deployment sites within the NAMER region as needed. EOS IT Solutions is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. #INDNAMER Pay Range $73,000 — $80,000 USD