Operations Manager

General Summary: The BY YOUR SIDE Operations Manager ensures a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff. This role provides day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s), promotes fair and consistent employment practices, and supports the delivery of high-quality services. The Operations Manager also serves as the primary point of contact for center maintenance needs. The Operations Manager works in both professional and clinical environments. This role regularly requires lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is a full-time position on site Monday-Friday. Work hours and days may vary based on client and business needs. Evening, weekend, and on-call shifts may be required as needed. The Operations Manager is expected to report to the center as scheduled. Why You�ll Love This Role Compensation: $50K-$60K Annually based on Experience Immediate Pay Access- YOU choose when you get paid! Full Health Benefits Package + Pet Insurance 401K with Company Match 28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays Professional Growth-Work with a team that celebrates success Essential Functions, Duties & Responsibilities: Core Duties and Responsibilities: Solely responsible for all center maintenance, operational readiness, organization, and supply management needs. Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns. Maintain a consistently clean, organized, and tour-ready center aligned with operational standards. Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines. Work within the center budget to control supply inventory and complete monthly and as-needed purchase orders. Complete opening and closing procedures, including schedule adjustments or early arrivals as needed for weather or other operational demands. Participate in leadership and team meetings. Attend professional development training (in-person, virtual, or recorded) and complete related assignments and compliance trainings by assigned deadlines. Achieve assigned Key Performance Indicators (KPIs): RBT retention/turnover RBT utilization Session conversions Center Supplies budget Serve as the primary point of contact with clients, families and visitors and maintain professional communication in compliance with HIPAA regulations. Conduct center tours for new or prospective client/caregivers in the absence of the Center Director. Ensure timely communication with caregivers for day-of client matters. Maintain consistent communication with the Center Director regarding any escalations or concerns. Conduct Emergency and Safety Procedures training for all new employees. Provide direct supervision to R/BT team members, including monitoring adherence to operational expectations, company policies, and handbook standards, while providing coaching, feedback, and support related to performance and professionalism. Assist with interactive interviews and support the selection process for prospective RBT candidates as needed. Conduct performance reviews in collaboration with the Center Director and Clinical Supervisor. Conduct corrective action for non-clinical performance and policy-related issues in collaboration with the Center Director. Leads Scorecard and reliability notifications. Conduct training compliance reviews and conversion audits. Maintain operational files and complete routine audits to ensure accuracy, compliance, and organization of records. Assist with client hygiene needs, including diaper changes, as needed. Uphold and adhere to YOUR SIDE�s core principles, policies, and procedu…