Operations Lead (Senior Manager)

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100’s Most Influential Companies of 2026. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! GiveDirectly Mozambique is growing – delivering large lump sum transfers at scale, developing tech-enabled delivery models, and building the operational infrastructure needed to support a significantly larger program. We're looking for an Operations Lead to strengthen the support systems and staff to operate with excellence at scale. This role will lead procurement, logistics, HR, and administrative functions end-to-end, working closely with the Country Director and collaborating with Programs, Finance, Internal Audit and Safeguarding teams. The ideal candidate combines strong operational expertise – particularly in procurement, logistics, and HR – with the leadership skills to build and mentor a growing team. You thrive in a fast-paced, non-hierarchical environment, are comfortable making decisions with limited precedent, and bring a bias toward action and practical problem-solving. Reports to: Country Director Level: Senior Manager Travel requirement: Regular travel within Mozambique to field offices and program sites. Must be able to travel 1-2 times per year internationally for team retreats. What you'll do Build and lead the Mozambique operations team Lead the GD Moz Operations team, including procurement, logistics, administration, and HR functions. Provide line management to the Office & Procurement Manager and Human Resources Manager, while supporting them to build high-performing, appropriately specialised teams. Create clear roles, responsibilities, and standard operating procedures that enable the team to operate independently and at a high standard. Build the team's capacity over time, driving best practice and coaching managers to develop operations management excellence. Contribute to cost-effective systems for scale Help design and build systems and processes capable of supporting a larger program, identifying future needs (e.g. strategic partnerships, team capacity, technology solutions). Drive measurable improvements in back-office processes, running regular analyses on speed, cost, resilience and controls. Identify and implement opportunities to use AI and other digital solutions to improve the scalability of operations. Leadership to procurement, logistics and administration Oversee Procurement & Administration function through the Office & Procurement Manager, identifying bottlenecks and improving systems. Develop and support implementation of a procurement strategy to ensure an efficient, responsive, high-quality, and resilient supply of goods and services. Lead logistics and fleet management, ensuring efficient and reliable transport and distribution across Mozambique's operations. Oversee budgeting and procurement planning to ensure needs are forecast and operations run smoothly. Use data to conduct analyses to identify opportunities to improve procurement and logistics efficiency and value for money. Support compliance and risk management Proactively identify and mitigate operational risks, maintaining a risk register and putting mitigations in place. Ensure operations meet GiveDirectly's global policy standards and local regulatory requirements, adapting for the Mozambique context. Work with GiveDirectly's Corporate Audit function to support internal audits and build systems for a strong control environment across assets, inventory, fleet, procurement…