Operations Lead, Japan

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the Role (What You’ll Be Doing) We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable operations workforce. You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery . This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment. Key Responsibilities Strategy & Market Development (Japan) Lead clinical input for new product launches and market expansion in Japan Shape and continuously improve Japan-specific models of care Workforce Scaling & Management Build and scale a reliable, high-quality network in Japan Partner with hiring teams to design and execute screening, assessment, and onboarding processes Establish systems for rostering, utilisation, and performance management Quality, Insights & Risk Management Monitor performance through audits, data analysis, and insights Lead incident and complaint management , including triage, escalation, and resolution Implement continuous quality improvement initiatives to enhance patient outcomes Develop scalable guardrails and safety protocols Advisory & Cross-Functional Collaboration Review and localise clinical content, patient communications, and educational materials Collaborate closely with partners, operations, and patient support teams Ensure effective coordination for risk management and escalation pathways Governance & Compliance (Japan) Establish and maintain governance frameworks aligned with Japanese regulations Develop clear protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes) Support regulatory readiness, audits, and compliance requirements Work closely with external stakeholders to ensure adherence to local standards of care Practitioner Collaboration & Leadership Act as the primary escalation point for Japanese prescribers and clinicians Foster strong collaboration between remote practitioners and internal teams Provide leadership, guidance, and ongoing support to practitioners What Success Looks Like A scalable and high-performing prescriber network in Japan Strong adherence to quality and safety standards Clear and effective governance frameworks tailored to Japan Seamless collaboration between clinical, operational, and commercial teams Established trust with local regulators, partners, and stakeholders About You (Who We’re Looking For) Skills and experience Experience in operations and/or strategy in a rapidly scaling organisation Proven ability to build and scale teams or processes in a fast-paced environment Strong stakeholder management skills, with the ability to work across local and global teams Fluent in Japanese (native level) and comfortable working in English Why join Eucalyptus? Obesity in Japan is often overlo…