Operations Director-Sheraton Denver

**Position Overview** Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization. **Key Job Responsibilities** *Operations Management* • Directs the operations team on daily equipment setups and strikes. • Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. • Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards. • Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors. • Utilizes the billing system to coordinate invoicing activities and ensures accuracy. *Asset Management* • Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear. • Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. • Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. • Researches and remains current on new technology and equipment to purchase. *People Development* • Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members. • Manages staff to support the growth of the business and accomplish the organizational goals. • Provides focused and continued coaching to develop the skills of team members. • Manages human resources activity including selection, performance management, and training and development. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. *Training and Development* • Ensures employees are properly trained in all areas. • Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs. • Provides mentoring and coaching to assure the continual development of team members. • Trains technical staff and models appropriate use of all technical equipment. • Recommends team members for additional training opportunities as needed. **Job Qualifications** • High School Diploma is required. Bachelor’s degree is preferred • 3+ years of audio-visual experience • 1+ years of supervisory experience • Working knowledge of audio-visual equipment in a live show environment • Experience handling pre-planning and operations of large audio-visual events • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus • A valid driver’s license is required for team members in positions that operate Company vehicles **Competencies** *Deliver World Class Service* • Hospitality • Ownership *Do The Right Thing* • Manages Ambiguity *Drive Results* • Directs Work • Achieves Goals *See The Big Picture* • Financial Acumen *Value People* • Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable indi…