Operations Director, Clinical Laboratory Operations - Clinical Laboratory Administration - Tri State Area (New York, New Jersey, Connecticut) - Full Time/Day Shift

The Director, Clinical Laboratory Operations is responsible for the overall leadership, management, and performance of clinical laboratory operations to ensure the delivery of accurate, timely, and high-quality laboratory services. This individual will provide strategic and operational oversight for laboratory workflow, staffing, quality, inventory management, technology, equipment maintenance, and regulatory compliance. The Director will drive achievement of key performance indicators (KPIs), maintain effective staffing models, and ensure compliance with all applicable federal, state, and accreditation requirements. This role requires a strong operational leader who can foster a culture of accountability, continuous improvement, customer service, and employee engagement while supporting the laboratory’s strategic and financial objectives. ### Responsibilities **Essential Responsibilities** **Operational Leadership and Performance Management** - Direct and oversee all aspects of laboratory operations to ensure safe, efficient, and compliant delivery of laboratory services. - Establish, monitor, and achieve operational key performance indicators (KPIs), including turnaround time (TAT), productivity, quality metrics, customer satisfaction, specimen integrity, and financial performance. - Utilize performance dashboards and data analytics to identify trends, bottlenecks, and opportunities for continuous improvement. - Implement process improvement initiatives and Lean methodologies to optimize workflow and enhance operational efficiency. - Develop and execute action plans to address performance gaps and ensure service level commitments are consistently achieved. - Partner with laboratory leadership, physicians, and cross-functional stakeholders to support organizational goals and strategic initiatives. **Turnaround Time and Service Metrics** - Maintain accountability for meeting established turnaround time goals across all laboratory departments and testing platforms. - Monitor and manage daily, weekly, and monthly performance metrics, including: - Turnaround time compliance - STAT testing performance - Pending and aged workload - Instrument downtime - Specimen rejection rates - Quality indicators and customer complaints - Productivity and labor utilization - Overtime and vacancy rates - Reportable result timeliness - Service and client satisfaction metrics - Ensure appropriate escalation processes are in place to proactively address service disruptions and minimize impact to patients and clients. - Lead root cause analyses and corrective action initiatives to improve performance and sustain operational targets. **Workforce Planning and Talent Management** - Develop, maintain, and optimize staffing models to ensure appropriate coverage and alignment with testing volumes and workload demand. - Monitor labor productivity, overtime utilization, absenteeism, and vacancy rates to ensure efficient resource management. - Utilize forecasting tools and operational data to support workforce planning and resource allocation. - Recruit, mentor, coach, and develop laboratory leaders and staff while fostering a culture of accountability, collaboration, and continuous learning. - Promote employee engagement and support succession planning initiatives. **Inventory Management and Supply Chain Oversight** - Provide oversight for inventory management and supply chain activities to ensure uninterrupted laboratory operations. - Establish inventory control processes and monitor key indicators related to supply utilization, stock levels, and waste reduction. - Collaborate with procurement and vendor partners to maintain appropriate par levels and ensure timely acquisition of reagents, consumables, and laboratory supplies. - Evaluate inventory trends and implement strategies to reduce expired materials and optimize cost management. - Develop contingency plans to mitigate supply shortages and operational disruptions. **Technology and Laboratory Systems**…