Operations Data Analyst

About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. Operations Data Analyst As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation. Location : Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DC Responsibilities : Data Collection & Reporting Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity Deliver daily, weekly, and monthly performance reports to the leadership team Ensure data accuracy and consistency across all reports and tracking tools Performance Analysis & Insights Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity Support the leadership team with data requests, ad hoc analyses, and performance deep dives Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders Flag data anomalies or performance concerns to leadership in a timely manner Reporting Infrastructure & Process Support Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations Identify opportunities to streamline data collection and reporting processes and recommend improvements Document data definitions, reporting processes, and data sources to ensure consistency and continuity Collaboration & Program Support Work closely with the leadership team to align reporting with program goals and performance standards Respond to data requests from cross-functional partners in a timely and accurate manner Support special projects and initiatives requiring data analysis or reporting as assigned Other duties and responsibilities as assigned Requirements : Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered 2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred Strong attention to detail with a commitment to data accuracy and consistency Ability to man…