Operations Coordinator, Organ Center

**Position Description:** The Organ Center Operations Coordinator supports time-sensitive transplant operations that affect patient safety, transplant candidate prioritization, and the integrity of organ allocation processes. This role applies established knowledge of OPTN policies, review board guidelines, transplant operations, and internal procedures to process work accurately, ensure completeness of information, and support operational objectives. The position works within established processes and guidelines, collaborates with internal and external stakeholders, and escalates complex, unclear, or ambiguous situations to senior staff or leadership to support timely and accurate resolution. **Key Responsibilities** **Review Board Case Processing** - Monitor, prioritize, process, and submit review board cases involving urgent status assignments, status exceptions, and other candidate-specific requests for heart, lung, and liver transplant candidates in accordance with established procedures, documentation requirements, and applicable timelines. - Review submitted materials to ensure required information, supporting documentation, signatures, and related case elements are complete before submission for review board consideration. Identify missing, conflicting, or unclear information and take timely action to obtain clarification or escalate when the request falls outside established procedures. - Apply established OPTN policies, review board guidelines, and departmental procedures to support accurate and consistent case processing. Escalate complex, ambiguous, or unusual situations to senior staff or leadership when additional review, guidance, or decision support is needed. - Coordinate communications associated with the review board process, including requests for additional information, correspondence regarding review board decisions, and communications related to appeals and deadlines, ensuring messages are accurate, timely, and aligned with established templates and procedures. - Coordinate appeals activities by ensuring requests, deadlines, voting requirements, and supporting documentation are complete and submitted in accordance with established procedures. Escalate questions, exceptions, or unclear circumstances requiring additional review. - Ensure case documentation remains accurate, well-organized, and audit-ready by properly capturing, filing, and retaining records, supporting materials, and communications in accordance with departmental and regulatory requirements. - May require periodic weekend support to ensure continuity of time-sensitive review board case processing and timely handling of high-impact requests. **Transplant Candidate Data Maintenance** - Serve as a point of contact for transplant centers and internal stakeholders regarding waiting time requests and candidate data maintenance activities that may affect transplant candidate records and allocation priority. - Review waiting time transfer requests, reinstatements, modifications, prior living donor priority requests, liver candidate lab data change requests, and other candidate record updates to ensure completeness, required approvals, supporting documentation, and compliance with established policy requirements prior to processing. - Identify discrepancies, incomplete information, or situations that fall outside established procedures and coordinate with appropriate stakeholders or escalate to senior staff or leadership for review and resolution. - Execute approved candidate data changes accurately and within required timelines, recognizing that errors, omissions, or delays may affect candidate records, waiting time, and organ allocation priority. - Coordinate with transplant programs, management, and technical teams to resolve routine discrepancies and support accurate, complete, and properly documented candidate data changes. - Ensure all modifications are verified in accordance with team quality standards and that supporting documentation is c…