Operations & Collections Specialist

### ### **Position Code:**7896 **DEPARTMENT/ADMINISTRATION:** Office of Student Financial Services **POSITION** **:** Staff, Non-exempt (12 months), Full-time (40 Hours) **SALARY RANGE:** $25.00-$30.00 **HIRING RANGE:** Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. **INTRODUCTORY PERIOD:** Twelve (12) Months **AVAILABLE:** Immediately **POSTING DATE:** June 30, 2026 **APPLICATION DEADLINE:** Open Until Filled, Apply Immediately. **Definition of Classification:** The Operations & Collections Specialist provides technical, operational, and collection support for Student Financial Services. The position is responsible for system maintenance and troubleshooting, data reporting and reconciliation, electronic data exchanges with external partners, student account collections, and operational support of billing, payment, and financial aid systems. The position serves as a technical resource for Student Financial Services staff and collaborates with campus departments to support student financial operations, regulatory compliance, and institutional objectives. This position reports to the Associate Director of Operations in SFS and works primarily at the Los Angeles location. **Duties and Responsibilities:** The duties and responsibilities include, but are not limited to, the following: • Processes, maintains, monitors, and reconciles electronic transmission of data between Ellucian Colleague and all external partners such as Unisa, ELM, Nelnet, Dept of Ed, CSAC, COD, NSLDS, collection agencies, etc. • Assists with analysis and preparation of data for internal and external reporting using current ERP system, Business Objects Web Intelligence, Informer, Microsoft Excel and other reporting and analytic software. • Supports system configuration, testing, implementation, training, troubleshooting, maintenance, and continuous improvement of billing, payment, and financial aid systems. • Coordinates with other departments on campus to support financial operations and Federal and State compliance requirements, University policies, and procedures. • Ensures quality and distribution of daily, weekly, and monthly reports using systems such as Colleague, Business Objects, Informer, Excel, and Slate. • Coordinates edits and prepares data reports, presentations, forms, and other documents to support the SFS and Enrollment teams. • Composes and sends Electronic Notifications, including electronic Title IV Disbursement Notifications to students and parents, FAFSA reminders, past due notices, and outstanding requirements communications to all students. • Creates and reviews active and inactive aging reports, monthly collection reports, and maintains aggregate collections and past due data for reporting. • Reviews delinquent student accounts, assigns accounts to collection agencies when appropriate, sends past due notices, and determines collection actions in accordance with institutional policies. • Places and removes holds on student accounts for non-payment. • Takes in person check payments, disburses financial aid and payments to accounts, reconciles and facilitates payment plans, and contacts the payment processor to maintain accurate records. • Makes outgoing calls as needed for past due accounts. • Maintains department confidence and safeguards operations by keeping information confidential. • Adheres to all safety and housekeeping policies and procedures. • Performs other duties and special projects as assigned or directed. **Qualification Guidelines** Any combination equivalent to, but not limited to, the following: Experience/Training/Education: Required • High school diploma or equivalent supplemented with two years of additional college- level coursework or specialized training in a related field. • Three years of related experience in a similar position. Preferred • Strong technical ability to understand many different types of software…