🏖️Operations Business Manager - Job Code: 1783634379769

At **Coconut 🥥**, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for **top talent** to fill the role below: **Role**: Operations Business Manager **Monthly Rate**: $6,066.55 **Availability**: 40 hours/week **Time Zone**: 9:00 AM to 4:00 PM EST ================================================== To streamline your application, please carefully review and complete **ALL THREE** items below before proceeding to the application form. **What to Prepare:** 1️⃣ **English Proficiency Rating** – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: [**EF SET Quick Check**](https://www.efset.org/quick-check/). 2️⃣ **Coconut VA Profile (Resume)** – Before submitting your application, please create your Coconut VA profile using this template: [**Coconut VA Profile Template**](https://bit.ly/CVAProfileTemplate). ⚠️⚠️⚠️ **YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH.** **This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️** 3️⃣ **1-Minute Introduction Video** – Record a short introduction video (preferably using [**Loom**](https://www.loom.com/)) and provide the link in your application. Before you do, check out these [**video tips**](https://bit.ly/introvideotips) and [**sample videos**](https://bit.ly/IntroVidGuideAndSamples). **Important:** By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. **Experience Needed**: \*People Management\* - Lead and manage the remote team, ensuring everyone stays accountable to their KPIs. - Conduct daily Scrum/stand-up meetings to identify accomplishments, priorities, and blockers. - Coach, motivate, and support team members while fostering autonomy. - Onboard new hires and ensure a smooth transition into existing workflows. - Address performance issues proactively and recommend hiring, replacement, or termination when necessary. - Manage up confidently and hold both team members and leadership accountable. \*Project Management\* - Oversee projects from planning through execution. - Coordinate cross-functional initiatives and ensure deadlines are met. - Remove blockers preventing projects from moving forward. - Ensure projects align with organizational priorities and KPIs. \*Task Management\* - Prioritize work using frameworks such as the Eisenhower Matrix. - Assign and monitor tasks across the team. - Track deliverables and follow up to ensure commitments are completed. - Keep team members focused on high-impact work. \*Process Management\* - Own and improve operational workflows and SOPs. - Ensure processes are consistently followed across the organization. - Identify inefficiencies and implement process improvements. - Build scalable systems as the organization grows. \*Knowledge Management\* - Maintain and expand the organization's SOP library and documentation. - Keep training materials and internal knowledge base updated. - Improve onboarding documentation and operational playbooks. - Encourage continuous documentation as workflows evolve. \*Communication\* - Serve as the operational bridge between leadership and the team. - Clearly communicate priorities, expectations, and organizational updates. - Facilitate collaboration across departments. - Escalate issues early while presenting recommended solutions. \*Strategy & Executive Support\* - Manage up effectively with visionary, Type A executives. - Help leadership prioritize initiatives using structured decision-making. - Balance strategic thinking with hands-on execution. - Proactively identify operat…