Operations Associate (Full-Time) - Sydney CBD

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Objective The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. Key Job Responsibilities Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management Maintain and champion strong visual standards for the sales floor Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized Support a safe work environment and efficient operation through strong stockroom standards and processes Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team. Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence Demonstrate strong business acumen by leveraging metrics to support business-driving strategies Resolve client needs quickly & effectively ensuring customer satisfaction Identify product concerns and communicate inventory needs to support the business goals Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Operations Associate Qualifications 1+ years prior work experience in a client-centric, sales & operational environment Passion for customer service and delivering exceptional experiences Self-motivated with a desire to achieve results and excel individually, and as a team Aligns with and embodies ALO’s Guiding Principles Requires constant movement in and around all areas of store Ability to lift, push, carry or otherwise move up to 10-15KG Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift JUST SOME OF THE PERKS A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together A quarterly clothing allowance to support all‑day movement Extensive career growth opportunities as ALO continues to expand across Australia We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career. To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends. We value diversity and inclusion and are proud to champion a culture where everyone feels value…