Operations Assistant

**Job Summary:** The Operations Assistant is an entry-level position designed for individuals seeking to begin a career in operations, supply chain, or business administration. The Operations Assistant provides administrative and operational support to ensure efficient day-to-day business operations. This position serves as a key liaison between customers (internal & external), suppliers, purchasing, accounting, and internal operations while maintaining accurate data within the company's ERP system. The ideal candidate is highly organized, customer-focused, detail-oriented, and possesses exceptional interpersonal and communication skills. This position is primarily performed in an office environment with regular interaction in a manufacturing facility. The employee will routinely communicate with customers, suppliers, and internal departments while supporting daily operational activities. **Key Accountabilities & Responsibilities:** **ERP System Administration** - Enter and Maintain customer, supplier, and material master data within the ERP system - Create and maintain purchase orders, sales orders, work orders, and inventory records - Verify data accuracy and resolve discrepancies - Assist with ERP data cleanup, reporting, and process improvements - Support ERP implementation, upgrades, and user training as needed. **Customer & Supplier Onboarding** - Coordinate onboarding activities for new customers and suppliers - Create and maintain profiles and documentation - Collect required tax forms, banking information, certificates, and contractual documents - Coordinate with Sales, Finance, and Operations to ensure documentation accuracy - Maintain organized documentation records - Resolve routine requests while prioritizing complex matters appropriately and professionally - Maintain positive business relationships through professional communication **Administrative Support** - Prepare correspondence, reports, presentations, and meeting materials - Maintain document control and record retention - Assist with document control procedures - Support special projects as assigned **Administrative & Operational** - Support development and implementation of operational procedures and best practices - Assist with continuous improvement initiatives related to the department and organization - Coordinate activities across sales, operations, and technical support functions to ensure timely execution of customer requirements - Maintain records and documentation in accordance with company procedures and quality requirements - Support compliance with company safety, quality, and environmental policies **Qualifications, Skills, & Experience:** **Education** - Associate degree in Business Administration, Supply Chain, Accounting, Operations, or related field preferred - Equivalent experience may be considered **Experience** - 3+ years of administrative or operations support experience - Experience using ERP systems - Experience supporting purchasing, manufacturing, or engineering operations preferred - Customer service and supplier coordination experience preferred. **Required Skills** - Strong ERP system proficiency - Excellent organizational and time management skills - Strong attention to detail and accuracy - outstanding verbal and written communication skills - Exceptional interpersonal skills with the ability to build positive working relationships - Ability to prioritize multiple tasks in a fast-paced environment - Strong problem-solving abilities - Professional demeanor with excellent customer service skills - Ability to communicate in a clear, professional, and effective manner, both verbally and in writing - Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams - Ability to handle confidential information with discretion - Basic understanding of accounting and procurement workflows **Physical Requirements** - Prolonged periods sitting at a computer workstation - Occasional walking throughout manufacturin…