Operations and Projects Specialist

**Why Huna Totem** For over 10,000 years, the Xunaa Káawu have been stewards of this land. Huna Totem Corporation carries that legacy forward by building successful businesses that create prosperity for our shareholders, preserve our cultural heritage, and shape a future rooted in our values. Everything we do is guided by a single idea: for the benefit of our people, and for the benefit of all people. We are culture-driven, community-centric, and business-focused. For us, a career here is more than a job. It is a chance to contribute to and uplift the Xunaa Káawu culture and community, and to do meaningful work in one of the most beautiful places on earth. **Taking Care of Our People** Caring for our people is at the heart of everything we do, and our benefits reflect that: - Medical coverage with Huna Totem paying 100% of the employee premium and 50% of dependent coverage - Dental and vision plans, with options to fit your family’s needs - Employer-paid life and AD&D insurance, plus long-term disability income protection - A Health Reimbursement Account funded by Huna Totem to help with out-of-pocket costs - A 401(k) plan with a company match, dollar for dollar up to 6% - A free Calm subscription for you and your family, plus other wellness support - Competitive salary of $75,000 to $95,000 depending on experience **About the Region** This role is based in our South Central operations, at Portage Glacier Cruises and the Chugach Glacier Gateway Cruise Terminal in Whittier. It is a Native-owned and operated enterprise that welcomes guests from around the world to some of the most striking country in Alaska. The work spans outdoor, marine, terminal, and office settings, the pace follows the cruise season, and the standard for guest experience is high. **Position Summary** The Operations & Projects Specialist is a dual-function leadership role responsible for keeping day-to-day business operations running smoothly while overseeing the planning, execution, and delivery of strategic projects across the South Central region. This person is the bridge between operational excellence and project-driven growth, working across departments, vendors, and the management team to drive efficiency, accountability, and results. This is a fit for a highly organized, analytically minded professional with real experience in both operational management and structured project delivery. The right candidate is equally comfortable leading a process-improvement initiative, managing a cross-functional project team, and presenting performance dashboards to executive leadership. **Essential Duties and Responsibilities** **Operational Support (Portage & Whittier):** - Assist with operational planning, staff recruiting, training, readiness, and coordination at Portage Glacier Cruises and Chugach Glacier Gateway Cruise Terminal - Oversee all guest-facing operations at the Portage and Whittier sites, including ticket sales, check-in, shuttle logistics, vendor coordination, and guest flow to and from South Central - Assist with reservation system setup and coordinate with marketing to promote sales - Complete daily revenue reconciliation in Monday board and FareHarbor, including affiliates, HAP prebooking, partner communication, ship settlements, HAP Landex, AWCC numbers, van trips, and management of purchase order requests and supplies - Manage food and beverage operations on the vessel, including POS management, inventory, ordering, supply deliveries, product and pricing updates, balancing, and end-of-month reports **Communication, Reporting & Coordination:** - Prepare weekly operational and project updates, including staffing, schedules, and progress reports - Maintain proactive communication with shipboard teams, vendors, transportation partners, and internal departments - Assist with settlement reports, revenue tracking, and reconciliation during project-related operational periods - Support cross-terminal coordination between Portage Glacier Cruises and…