Operations Analyst, ''MT>Align''

## Job Description McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of **Canada’s Top 100 Employers** for eleven consecutive years and one of **Canada’s Best Diversity Employers** for fourteen consecutive years, our culture is guided by **The McCarthy Way**—our shared approach to working with clients and with each other. The McCarthy Way is built on four core elements: **Excellence**, through attracting and developing top talent committed to delivering on our Client Commitment; **Collaboration**, through seamless, integrated teamwork; **Inclusion**, through eliminating barriers to belonging and success; and **Innovation**, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow—every day. We are recruiting for an **Operations Analyst** to join our team in our **Toronto** office. The successful candidate must have a minimum of 2-3 years of experience supporting operations, project coordination, administration, or professional services teams and will be responsible for the day-to-day operations for MT>Align. McCarthy Tétrault employees benefit from a hybrid work environment. This position is to fill an existing vacancy Salary Range : $61,500 – $72,000 annually **The offered salary may vary based on the candidate’s job-specific knowledge, skills, and experience.** **As an Operations Analyst, you will be:** Supporting the day-to-day back and mid-office operations for MT>Align, including: - Working closely with internal stakeholders and external technology vendors (IT, Time Entry, Contractor Management, Document Management, etc.) to support the administration and ongoing use of MT>Align systems and processes. - Assisting with the development and maintenance of process workflows and documentation to support operational efficiency. - Identifying operational issues and escalating them as appropriate. - Maintaining operational trackers, reporting tools, and databases. - Maintaining accurate and up-to-date records across contractor management systems and internal databases. - Supporting data integrity and ensuring information is accurately recorded across operational systems. - Developing, maintaining, and continuously improving operational processes, workflows, Standard Operating Procedures (SOPs), and system controls to enhance efficiency, ensure consistency, and support the scalable growth of MT>Align. - Supporting the implementation, testing, adoption, and continuous improvement of operational systems, technology solutions, and process enhancements. Supporting the intake process for new contract lawyers for MT>Align, including: - Reviewing and responding to applications and inquiries from prospective MT>Align candidates. - Coordinating telephone, virtual, and in-person interviews with prospective contract lawyers. - Preparing candidate materials and resumes for review. - Reviewing resumes, pre-interview forms, and supporting documentation. - Assisting with the preparation and maintenance of MT>Align lawyer biographies. - Updating contractor management databases and maintaining candidate records, resumes, and supporting documentation. - Coordinating reference checks, approvals, and supporting due diligence activities as required. Assisting with onboarding new contract lawyers, including: - Preparing and coordinating Master Agency Agreements (MAAs). - Coordinating with IT and Finance to establish required system access and accounts. - Coordinating contractor system provisioning activities, including email accounts, ClickTime, Coupa, and other required systems. - Scheduling onboarding meetings and ensuring required documentation is completed. - Reviewing onboarding guidelines and oper…