Operations Administrator

**Our Story** We get it—you're in the middle of a job search, and most companies are starting to sound the same. Here's the good news: we're different. At 94 years old and counting, we've built our reputation on one thing above all else: exceptional service. And that starts with people like you—the ones who answer the call, solve the problem, and make customers feel like they matter. As a 100% employee-owned company, we foster a culture where collaboration and care aren't just buzzwords. When you help a customer succeed, you're helping yourself succeed too. And by the way, SUPERIOR is a leading provider of industrial chemicals, composite products, and related services. At our core, we're driven by a commitment to flexible, innovative solutions—and the people who deliver them. * * * **What We're Looking For** Our **Cowpens, South Carolina** team is looking for an **Operations Administrator** who is detail-oriented, organized, and enjoys supporting both operations and customer service in a manufacturing environment. The typical hours for the role are **Monday - Friday, 8 a.m. - 5 p.m.** **What You'll Do** ***Operations Support:*** - Create and receipt manufacturing batch tickets within the ERP system. - Print labels for product containers. - Verify inventory availability for orders received from Customer Service. - Prepare and appropriately distribute documents for customer deliveries, which may include Bill of Ladings, Safety Data Sheets, and Certificates of Analysis. - Manage incoming phone calls to provide support to internal customers. - Receipt incoming Purchase Orders into the ERP system. - Frequent collaboration with operations personnel to resolve discrepancies. - Work with leadership and quality to manage slow-moving inventory. ***Customer Service Support:*** - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Maintain customer accounts by entering information within the ERP system. - Manage incoming phone calls and orders received via email. - Process orders within the ERP system. - Communicate and coordinate with internal departments (quality, operations, and sales) to develop a service plan and resolve any service failures. - Assist sales professionals with various administrative functions. - Other duties as assigned. **Candidates Should Possess** - High school diploma or equivalent. - Strong attention to detail and a commitment to accuracy. - Excellent organizational and time management skills. - Ability to prioritize multiple tasks in a fast-paced environment. - Strong communication and customer service skills. - Ability to work both independently and collaboratively with cross-functional teams. - Proficiency with Microsoft Outlook and general computer applications. - Experience working with ERP systems is preferred. - Previous administrative, customer service, or manufacturing support experience is a plus. * * * **What We Offer** At SUPERIOR, we take care of our people. Our comprehensive benefits package includes: - Medical Insurance – Choose between a 100% company-paid HDHP or a highly subsidized PPO with low premiums - Employee Stock Ownership Plan (ESOP) – Build long-term wealth as an employee-owner - 401(k) Retirement Plan - Flexible Spending Account (FSA) or Health Savings Account (HSA) - Paid Time Off and Paid Holidays - Dental, Vision, and Life Insurance - Short-Term and Long-Term Disability (STD & LTD) - Paid training to support your growth from day one Join a company that invests in you—personally, professionally, and financially. **EOE including disability/veteran. Drug-free workplace.**