Operations Administrator

Position Summary The Operations Administrator plays a key role in supporting the firm's operational excellence throughout the year. During tax season, this position is primarily responsible for managing the firm's electronic filing (e-file) process, ensuring tax returns are accurately transmitted, monitored, and completed in a timely manner. Outside of tax season, the Operations Administrator supports a variety of Human Resources functions, training and development systems administration, leave management, and employee engagement initiatives. This role is ideal for someone who enjoys learning new technology, thrives in a fast-paced environment, and takes pride in keeping complex processes organized and running smoothly. This is an in-person position based in our Naperville office. Due to the seasonal nature of public accounting, overtime and occasional weekend hours are expected during tax season. *Essential Responsibilities* Tax Season (Primary Responsibilities) - Manage the firm's electronic filing (e-file) process for individual, business, and other tax returns. - Prepare, transmit, monitor, and resolve e-file submissions. - Track acknowledgements and proactively resolve rejected returns. - Coordinate with tax professionals to ensure filing deadlines are met. - Maintain accurate records of filing statuses and outstanding items. - Communicate with internal staff regarding filing issues and required follow-up. - Assist with tax season workflow and administrative projects as needed. Year-Round Operations & HR Support - Coordinate employee onboarding and offboarding activities. - Assist with leave administration and employee documentation. - Support administration of the firm's Learning Management System (LMS), including assigning training, tracking completion, and maintaining records. - Provide systems administration support for various firm software platforms. - Maintain employee records and operational documentation. - Coordinate office meetings, events, celebrations, and employee engagement activities. - Provide general administrative support to the HR and Operations teams. *Qualifications* - Associate's or Bachelor's degree preferred, or equivalent work experience. - 2+ years of administrative, operations, HR, or professional services experience preferred. - Previous experience in a CPA firm, accounting firm, or other professional services environment is a plus. - Experience with HR systems, learning management systems, or practice management software is beneficial. *Knowledge, Skills & Abilities* The ideal candidate will have: - Exceptional attention to detail and organizational skills. - Strong technology aptitude and the ability to quickly learn new software systems. - Excellent problem-solving and critical thinking abilities. - Strong written and verbal communication skills. - Outstanding interpersonal and customer service skills. - Ability to manage multiple priorities while maintaining accuracy. - Ability to work independently while collaborating effectively with a team. - High level of professionalism and discretion with confidential information. - Strong time management skills and ability to meet firm deadlines. *Technology* Experience with the following is helpful but not required: - Microsoft Office Suite (particularly Excel and Outlook) - Adobe Acrobat - Learning Management Systems (LMS) like AbsorbLMS - Human Resources Information Systems (HRIS), specifically BambooHR - Practice management and workflow software like CCH Axcess - Electronic document management systems *Work Environment & Schedule* - Full-time, hourly position. - In-person in our Naperville office. - Standard business hours outside of tax season. - Overtime and occasional weekend hours are expected during tax season to support filing deadlines. - Some schedule flexibility may be required during peak periods. *DHJJ Perks:* - Dress for your day - Flexible schedules - Referral bonuses for new hires and new clients *Benefits:* - Group health insuran…