Onsite Customer Service Representative

**Build Your Future, Strengthen Communities – Grow with CIMS.** One of the fastest-growing HOA management companies in Northern California is looking for a full-time, Onsite Customer Service Representative to join our team in Castro Valley! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team! *Learn More About CIMS:* https://commoninterest.com/ **Why Work at CIMS?** At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! This on-site position will provide customer service and administrative support to an HOA community. An ideal candidate must be able to multitask, work independently, and possess strong communication skills. This is a full-time, non-exempt, onsite position based in Castro Valley, CA, Monday–Friday, 8:00 AM–4:30 PM. Pay range is $25.00-$27.00 hour; direct experience is strongly preferred. **How You'll Make an Impact** - Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner. - Provide administrative support to the office and community such as mail processing, data entry & filing. - Issue, track and follow-up on work orders for community maintenance and repairs. - Track and manage architectural applications submitted by homeowners - Perform site inspections and onsite vendor follow up - Manage building key/gate remote distributions - Research, compile and format information into our database and spreadsheets. - Prepare reports, bid documentation and other material. - Compose and type routine correspondence to residents, service providers and other parties. - Type, distribute, and track monthly violation letters - Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information & insurance matters **What You Bring** - 2+ years of customer service experience - Excellent verbal and written communication. Bilingual is a plus+ - High school Diploma or Equivalent - Adept in Microsoft Office 365, Teams, CRM Software & SharePoint - A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs - Strong organization and multitasking abilities - Operates with a high level of autonomy while maintaining a collaborative team-oriented approach. - Experience with an HOA management company, property management, real estate or escrow services + - Be able to provide proof of a valid driver’s license and appropriate vehicle insurance The primary location for this position is 21080 Gary Drive Castro Valley, CA 94546