Online Branch Relationship Banker I

**nbkc bank is currently looking for an Online Branch Relationship Banker to join our Online Branch.** Are you passionate about helping customers, solving problems, and building meaningful relationships—all in a fast-moving digital environment? At nbkc, we’re looking for someone who thrives on delivering exceptional service and is excited to grow alongside evolving banking technology. As an **Online Branch Relationship Banker**, you’ll support customers with their banking needs, provide tailored recommendations, and deliver a seamless digital experience across multiple channels. If you bring strong banking knowledge, a customer-first mindset, and love learning new tools, we want to hear from you. This position will work **@Flex** (a combination of both in the office and at home). **Interested in learning more? Check out the details below.** ### **What you’ll do** - Deliver exceptional service by assisting customers accurately, professionally, and efficiently across digital channels - Build and deepen customer relationships by identifying financial needs and recommending relevant banking and lending solutions - Educate customers on digital tools (mobile banking, online platforms, ATMs) to enhance their overall experience - Resolve customer inquiries and issues with professionalism, escalating when needed - Use sound judgment to balance customer experience, policy requirements, and risk when evaluating requests - Navigate and utilize internal systems to authenticate customers, process transactions, and escalate complex situations - Collaborate across teams in a dynamic, multi-functional technical environment - Maintain strict confidentiality and exercise discretion with sensitive information - Ensure compliance with all banking policies, procedures, and regulatory requirements ### **What you’ll bring** - High School Diploma or GED required - At least 1 year of banking experience - Strong knowledge of banking products and experience building customer relationships - Proven ability to contribute to individual and team goals in a performance-driven environment - Excellent customer service, communication, and interpersonal skills (comfortable online and via phone) - Strong attention to detail, problem-solving, and analytical skills - A collaborative mindset with the ability to work cross-functionally toward shared goals - Ability to perform essential job functions with or without accommodation ### **Bonus points** - Additional experience in banking or financial relationship management - Leadership or supervisory experience - Adaptability in a fast-changing environment - Interest in and ability to learn new technologies - Creative thinking and problem-solving skills - Strong written and verbal communication skills - Solid computer proficiency At nbkc bank, we’re more than just a bank—we’re a team of problem-solvers, innovators, and relationship-builders who believe banking should be simple, human, and empowering. **Ready to bring your talent to a team that values doing things differently? Apply today.** **Our Hiring Process** We respect your time. Once we review your application, we’ll reach out with next steps, whether that’s a phone chat, video call, or even grabbing a coffee. We’ll keep you informed every step of the way. **Why You’ll Love Working at nbkc** **Perks & Benefits You’ll Brag About:** - Hybrid flexibility with a modern @Flex work model (Kansas City HQ). - Multiple comprehensive health plans (HSA, FSA, PPO your choice!) - 12 paid holidays + your birthday off + 8 volunteer hours/year - 401k with *immediate vesting* and a generous company match - Paid parental leave - Access to behavioral health advocates and an Employee Assistance Program (EAP) - Wellness perks, reimbursement programs, and on-site gym - Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries - Collaborative, growth-minded culture that celebrates innovation and ideas - Meaningful work building products that truly help customers achiev…