Oncology Scheduling Specialist Per Diem

**Primary City/State:** Mesa, Arizona **Department Name:** Banner Staffing Services-AZ **Work Shift:** Day **Job Category:** Administrative Services **Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career or supplement it with Banner Health.** As a **Oncology Scheduling Specialist**, you'll apply your excellent customer service skills to schedule initial and follow-up appointments for our cancer patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly. If you are ready to be part of providing patients a good experience throughout their cancer journey, apply now! **We are seeking candidates who can work Day shift 8:00 AM - 5:00 PM. Five days per week between Monday - Saturday** As a valued and respected Banner Health Per Diem team member, you will enjoy: - Competitive wages - Paid orientation - Flexible Schedules (select positions) - Fewer Shifts Cancelled - Weekly pay - 403(b) Pre-tax retirement - Resources for living (Employee Assistance Program) - My Well-Being (Wellness program) - Discount Entertainment tickets - Restaurant/Shopping discounts **Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.** As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0 POSITION SUMMARY This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace. CORE FUNCTIONS 1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it. 2. Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety. 3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate. 4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digita…