Onboarding Manager

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States.** This role offers the opportunity to lead enterprise healthcare implementations and help organizations successfully adopt innovative technology solutions. You will oversee the full onboarding lifecycle, from initial planning through deployment and long-term adoption, ensuring customers achieve measurable value. Working with cross-functional teams and strategic healthcare clients, you will combine project leadership, technical understanding, and relationship management. The position requires someone who can create scalable implementation processes, manage complex workflows, and drive successful outcomes in a fast-moving environment. You will work closely with clinical, technical, and executive stakeholders while improving operational excellence. This is an ideal opportunity for an experienced onboarding leader passionate about transforming healthcare through technology. ### Accountabilities The Onboarding Manager will lead enterprise implementation initiatives, ensuring successful customer activation, adoption, and long-term success. This role requires strong project management skills, technical aptitude, and the ability to build trusted relationships with enterprise healthcare stakeholders. - Lead end-to-end activation projects for strategic enterprise clients, from kickoff and implementation planning through go-live and steady-state operations. - Develop, standardize, and improve implementation methodologies, processes, and best practices across the organization. - Create comprehensive implementation plans aligned with customer objectives, timelines, workflows, and success metrics. - Coordinate cross-functional teams, including IT, clinical teams, operations, and administrative stakeholders, to ensure smooth deployments. - Configure and customize solutions to meet specific customer requirements and healthcare workflows. - Build operational tools, dashboards, and reporting solutions using platforms such as Retool to support implementation visibility and performance tracking. - Develop data pipelines, analytics workflows, SQL queries, and reporting processes to monitor adoption, usage, and implementation progress. - Design and deliver training programs for providers, administrators, and operational teams to support successful adoption. - Define, monitor, and report key performance indicators (KPIs) to measure onboarding success and customer outcomes. - Establish strong relationships with executive stakeholders, acting as a trusted partner throughout the activation process. - Maintain implementation documentation, playbooks, and process improvements to increase scalability and efficiency. - Collaborate with Product and Engineering teams to resolve technical challenges and improve customer experiences. - Mentor junior team members and promote knowledge sharing across implementation teams. - Drive continuous improvement initiatives based on customer feedback, performance data, and operational insights. ## **Requirements** The ideal candidate is an experienced onboarding, implementation, or customer delivery professional with a strong background in SaaS, healthcare technology, or enterprise solutions. You should be comfortable managing complex projects, working with senior stakeholders, and combining business expertise with technical problem-solving skills. - Bachelor’s degree in Healthcare Administration, Business, Computer Science, or a related technical field. - 7+ years of experience in SaaS technology, healthcare technology, implementation, onboarding, or similar customer-facing roles. - Proven experience managing complex enterprise implementations from planning through successful deployment. - Strong project management skills with the ability to manage multiple strategic initiatives simultaneously. - Excellent communication and presentation skills…