Onboarding Account Manager

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company As an AC Onboarding Specialist, you will be responsible for implementing Accounts Payable with our Accounting Channel partners, a critical and growing segment of our business. This role sits at the heart of the partner relationship, helping accounting firms and their clients get fully configured, integrated, and activated on the BILL AP platform. You will drive speed-to-value through hands-on software implementation, accounting system integrations, and best-practice guidance that sets partners and their clients up for long-term success. Lead end-to-end AP implementation for new Accounting Channel partners and their clients Guide partners through platform configuration, accounting software integrations, and initial setup Drive activation within onboarding engagements, ensuring clients are live and transacting as quickly as possible Deliver a high-quality implementation experience that builds partner confidence and long-term platform adoption Serve as the product and workflow expert for AP, helping partners understand best practices and key configuration requirements Identify implementation risks, blockers, or gaps in real time and work quickly to resolve them Maintain accurate documentation, notes, and system records throughout the implementation process Partner closely with Sales, Customer Success, Support, and the broader Accounting Channel team to ensure a seamless partner experience Reinforce a consistent, scalable implementation motion that supports both partner outcomes and business growth Contribute feedback on partner pain points, integration challenges, and opportunities to improve the implementation journey What you'll be doing Manage day-to-day AP implementation engagements with Accounting Channel partners and their clients Guide partners through initial setup, accounting software integrations, and AP workflow configuration with quality and urgency Help partners and clients understand how to use the BILL AP platform and adopt core workflows as quickly as possible Deliver clear, confident communication that creates a positive, efficient, and professional implementation experience Surface risks, integration issues, and partner needs early to help improve implementation success rates Support organizational initiatives tied to platform adoption, activation, and scalable implementation execution within the Accounting Channel Contribute feedback on partner pain points, process gaps, and opportunities to improve the implementation journey We’d love to chat if you have 2+ years of experience in software implementation, onboarding, customer success, or a similar role An accredited bachelor's degree Hands-on experience implementing or supporting accounting software — NetSuite, Sage Intacct, Xero…