On-Site Specialist

Since 1988, CTI has been a trusted leader in audio-visual solutions, built around one core mission: delivering a fantastic customer experience. Our success comes from our people and the way we work together to support our clients. And here is the truth: our people are what set us apart. We are not looking for someone who just wants to punch a clock. We are looking for someone who takes pride in their work, enjoys solving problems, and wants to be part of a team where collaboration, growth, and fun are all part of the job (yes, fun is mandatory). If you are passionate about audio-visual technology, enjoy being the go-to technical resource on-site, and thrive in a client-facing environment where no two rooms are exactly the same, you might be exactly who we are looking for. **About the Role** This is a full-time, on-site Field Specialist role supporting one of our clients in Manhattan, NY. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends and no on-call rotation. This person will be the steady on-site AV resource who keeps conference rooms, collaboration spaces, and meeting technology running smoothly for the client every day. **What You’ll Be Doing** As an On-Site Field Specialist at CTI, you are the trusted technical presence embedded with the client. You will support day-to-day AV operations, troubleshoot meeting room issues, perform system checks, assist with room readiness, and help ensure users have a smooth, professional meeting experience. - Providing daily on-site AV support for conference rooms, collaboration spaces, and meeting technology - Troubleshooting Cisco-based room systems, Cisco Pro Boards, Cisco codecs, and related conferencing equipment - Supporting rooms that integrate Crestron control systems with Cisco conferencing technology - Troubleshooting audio, video, control, network connectivity, room scheduling, and user experience issues - Supporting sound masking systems and Biamp DSP environments, including basic checks, troubleshooting, and escalation when needed - Performing room checks, preventative maintenance, equipment resets, firmware coordination, and readiness support for meetings and events - Providing basic user support, client handoff, and training so employees feel confident using the room technology - Documenting issues, communicating updates clearly, and coordinating with CTI service, engineering, programming, and client IT teams as needed **What Makes Someone Successful in This Role** At CTI, skill matters, but mindset matters just as much. In an on-site role, your consistency, communication, and customer-first approach are what make the difference. - You take ownership of the client experience and understand that reliable meeting technology matters - You are calm, professional, and solutions-focused when users need help quickly - You communicate clearly with both technical and non-technical stakeholders - You can work independently onsite while staying connected to the broader CTI team - You are proactive about room readiness, preventative maintenance, documentation, and follow-through - You genuinely care about delivering a fantastic customer experience every time **What You Bring** - 3+ years of commercial audio-visual experience, preferably in field service, onsite support, commissioning, or enterprise meeting room support - Hands-on experience troubleshooting Cisco-based conferencing environments, including Cisco codecs and Cisco Pro Boards - Experience with Crestron control systems and integrated conference room technology - Working knowledge of Biamp DSP, microphones, speakers, and conference room audio troubleshooting - Familiarity with sound masking systems and how they impact the user experience in office environments - Basic AV/IT networking knowledge, including IP-connected devices, room systems, endpoint connectivity, and escalation to IT when needed - Strong customer-facing communication skills and a service-first mindset - A willingness to keep learnin…