On-Call PRN Clinical Supervisor - Response Services

**Who We Are** NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow. **What We Do:** We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks. We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem. **How We Do It:** The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health. **How You Will Help:** We’re looking for a mental health on-call PRN clinical supervisor with a background in delivering crisis mental health services. You will manage direct patient services using innovative technology while also ensuring adherence to the highest quality service delivery of your team of direct reports. **Responsibilities:** On-Call PRN Clinical Supervisors must demonstrate the ability to: **80% - Manage risk by developing and overseeing emergency and crisis support processes:** - Consult and provide direction to staff in their provision of services to individuals in crisis and complex cases. - Be available for immediate support during assigned and on-call hours for staff who are supporting individuals in crisis - Be available to cover Response Services for staff performing a suicide assessment - Identify areas for workflow improvement and work collaboratively to improve service delivery. **20% -** **Ensure adherence to the highest quality service delivery:** - Review SAFE-T Assessments, risk levels, interventions, and notes for more acute individuals - Work collaboratively with coordinators, individuals, and referral partners to ensure a smooth referral and communication process. - Monitor communication and outreach documentation to ensure that staff are identifying appropriate immediate and longitudinal needs of patients. - Monitor shift handoffs, communication between coordinators, and expected duties throughout the shift. **This position requires on-call coverage that can include weekdays, weekends and holidays.** **The hours for this position are between 9am - 8pm ET. Shifts include 9am-2:30pm, 2:30pm-8pm, 9am-5pm, and/or 9am-8pm depending on need.** **About You:** - You have at least a Master’s degree in psychology, nursing, social work, or related field - You have an independent clinical license (LISW/LCSW/LMSW, LPCC, LMFT) - You have 5+ years of behavioral health expe…