Omni Home Furnishings Advisor

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve. **Who We Are**: - #1 Selling Furniture Brand in the World - #1 Retailer of Furniture and Bedding in the United States As an industry leader, we offer the best compensation package in the furniture industry, including: - **Competitive Commission Based Salary** ranging from $40,000 - $90,000 annually based on performance and company success. - Compensation base includes a **Yearly Bonus Structure** based on personal performance and company success - **Ashley Cares Academy:** A comprehensive, paid 2-week training program to equip you for success. - **Presidents and Premier Programs:** Offering additional Weekly bonus opportunities. **** - **Incentive-Based Trips** and **Quarterly & Annual Awards** to recognize top performance through our Jackpot Bonus Porgram. - **401(k) Program:** with a company match. - **Paid Time Off** and **Holiday Pay**, including your birthday. - **Benefits:**Medical, Dental, and Vision Benefits starting as low as $25 a week. - **Referral Bonuses:** Earn up to $1,000 in a referral bonus for qualified candidates hired for open positions. - **Competitive Advantage:** Eligibility for the FDE G3 Profit-Sharing Program, designed to reward disciplined execution, responsible growth, and shared company success through annual incentive payouts. **Our Culture and Team Member Programs:** At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Employee Surveys. Our **Ashley Cares** programs highlight our commitment to our team, our guests, and our communities, including: - **Hope to Dream:** For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16). - **Give a Day:** Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day. - **Corporate Chaplains:** Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management. - **Life Resources:** Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness. - **Team Member Relief Fund:** Offering financial support for unexpected life events. - **SmartDollar:** A FREE financial wellness program to help you budget, reduce debt, and save for the future. **Position Summary** As an OmniChannel Home Furnishings Advisor (OMNI HFA), you will be responsible for delivering a unique, personalized, and memorable guest experience through FDE's digital and omni-channel sales platforms. You will serve as an ambassador for our Mission, Vision, Core Values, and Strategic Anchors while guiding guests through their home furnishing journey via phone, email, chat, text messaging, social media leads, and other digital communication channels. As a trusted advisor and subject matter expert, you will leverage relationship-building skills, product knowledge, and consultative selling techniques to identify guest needs, recommend solutions, and create meaningful connections that drive revenue and long-term loyalty. The OMNI HFA provides a seamless experience that mirrors the quality and service expectations of an in-store Ashley experience while utilizing technology and omni-channel tools to meet guests wherever they choose to shop. Essential Functions **Sales & Guest Service Excellence:** - Sell the full range of Ashley products and services, including furniture, mattresses, accessories, financing options, protection plans, and sleep solutions by following the FDE Sales Process. - Respond to guest inquiries through…