Olivella - Food Runner PT

The Food Runner is responsible for providing exemplary service at the Oak. Duties include; setting up for service and delivering food to guests in the restaurant. The Food Runner is ideally positioned to enhance the guest experience and plays an essential role in the resort’s goal of exceeding high guest expectations. Remaining constantly aware of the restaurant environments, engaging with guests, anticipating their needs and taking initiative to improve their stay will be focus areas for the Food Runner. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. SKILLS AND Qualifications: Essential Minimum 2 – 3 years of food & beverage is must in an upscale establishment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including nights, weekends and holidays. Excellent people skills. Ability to communicate in English with guests/visitors, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work evenings and weekends, when business requires. Knowledge of the OVI’s philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel’s standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: Demonstrate knowledge of The Ojai Valley Inn’s style, practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Attend all required meetings. Ensure all Human Resource policies and practices are applied consistently while adhering to all Federal, State and Local laws. Promote teamwork and foster a harmonious working climate. Promote good public relations and handle complaints or concerns of guests. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the Manager, resort management, and staff. Constantly monitor appearance, attitude and degree of professionalism to ensure strict adherence to the OVI’s standards of quality service. Follow proper payroll and uniform procedures. Offer guests of the restaurant an enjoyable, expertly s…