Old Tucson Attraction Attendant

Division/Department: Attractions Job Title: Attraction Attendant Reports To: Attractions Manager Type of position: Non-Exempt / Hourly Employee Classification: Seasonal, Safety-Critical Compensation: $15.15 - $16.00 per hour Location: Tucson, AZ Job Summary: Attraction Attendants at Old Tucson Entertainment play a key role in creating a memorable guest experience. Beyond operating rides, they assist with ticket collection, communicate safety procedures, and may take on themed character roles to engage and attract visitors. This position combines elements of customer service, sales, and performance. If you enjoy working outdoors, interacting with guests, and contributing to a fun, immersive environment, this is a great opportunity to be part of the Old Tucson magic. Essential Duties and Responsibilities: - Perform routine maintenance checks and conduct safety inspections on assigned attractions. - Maintain a clean, organized, and hazard-free area in and around the attraction. - Operate rides and attractions efficiently while collecting and verifying tickets. - Process cash and electronic transactions accurately and efficiently. - Handle guest purchases for tickets, games, and merchandise in a professional manner. - Ensure the safety and enjoyment of all guests during ride operation. - Provide on-board narration as required to enhance the guest experience. - Dress in themed or character-specific costumes as needed to support attraction storytelling and ambiance. - Instruct riders on safety procedures, including proper use of seat belts and other restraints. - Operate ride control systems to safely start and stop attractions within designated timeframes. - Set up, manage, and operate carnival-style games and attractions. - Clearly explain game rules and procedures to guests. - Promote a fun and fair game environment and manage the distribution of prizes. - Clean, refuel and perform basic upkeep on ride vehicles and equipment. - Provide exceptional customer service to ensure guest satisfaction. - Greet all guests in a friendly, welcoming manner and offer assistance as needed. - Promptly address and resolve guest concerns or complaints with professionalism. - Offer guests information and directions to enhance their park experience. - Monitor attraction areas for hazards or safety issues and report them to management promptly. - Respond effectively to emergency situations and report incidents, collisions, or accidents to management in a timely manner. Education, Skill and Work Experience Requirements: - Must be 18 years of age or older. - High school diploma or GED Certificate. - Good communication skills. - Be tactful and diplomatic. - Customer service experience. - Knowledge of general safety procedures. - Knowledge of the attraction and local area. - Must successfully pass a pre-employment drug screen and background check as a condition of employment. - Cardiopulmonary resuscitation (CPR) and emergency response courses are recommended. Work Environment: - Ability to pull, push, and carry a minimum of 50 lbs. - Ability to stand and walk for up to 8 hours extended periods. - Ability to stand and walk on uneven or unsteady surfaces. - Extended and irregular hours including nights, weekends, and holidays (Required).