Officer Security

JOB OVERVIEW: Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities. **KEY RELATIONSHIPS:** Internal: Security Staff, all departments. External: Hotel Guests/Visitors, Police Department, Fire Department. **JOB FUNCTIONS & RESPONSIBILITIES:** - Maintain complete awareness of: - Scheduled group activities and house count. - Hotel facilities and services. - Hours of operation. - Facility layout. - Fire and emergency plans. - Departmental rules of conduct. - Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer. - Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures. - Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards. - Conduct time card audits as assigned. - Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy. - Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy. - Provide escorts for employees in accordance with departmental standards. - Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards. - Handle deliveries received during non-business hours following hotel procedures. - Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations. - Coordinate emergency situations as specified in departmental manual. - Contact the Director of Security immediately for emergency situations as specified in departmental manual. - Monitor surveillance cameras as assigned. - Investigate duress alarms and comply with respective procedures. - Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards. - Resolve safety hazard situations. - Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures. - Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures. - Challenge suspicious persons on hotel property in accordance with departmental procedures. - Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures. - Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required. - Report to scenes of guest or employee fighting and follow designated procedures. - Comply with state regulations and hotel guidelines for handling intoxicated guests. - Coordinate towing of vehicles as specified in department procedures. - Report to scenes of vehicles accidents/thefts and document specified information, following department procedures. - Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures. - Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures. - Comply with guest requests for storing and safekeeping of their valuables and follow procedures. - Make arrests in compliance with legal and hotel requirements. - Maintain confidentiality of all Security…