Office Manager

**Benefits:** - 401(k) - 401(k) matching - Opportunity for advancement - Profit sharing SERVPRO of Bear/New Castle is hiring an **Office Manager**! **Benefits** SERVPRO offers: - Competitive compensation - Superior benefits - Career progression - Professional development And more! As the **Office Manager**, you will be responsible for hiring, managing, training, assisting and motivating the SERVPRO® office team. You will participate in daily office functions, oversee some aspects of accounting, most administrative activities, and always ensure customer satisfaction. **Key Responsibilities** - Oversee day-to-day office operations, ensuring efficiency and productivity - Participate in day to day activities each day to ensure each team member stays on track - Manage administrative tasks, including billing, accounts receivables, scheduling, correspondence, and record keeping - Coordinate and maintain office supplies, equipment, and inventory - Support other management in implementing policies and procedures tailored to the restoration industry - Leverage your knowledge of restoration processes to assist with project coordination and client communication - Provide support to team members with heavier work loads, ensuring their success and maintaining project timelines - Familiarity with Xactimate software to assist with estimating and invoicing processes is beneficial - Assist with HR functions, such as employee onboarding, timekeeping, and performance evaluations, specifically within the restoration context - Collaborate with other departments to facilitate communication and streamline processes related to restoration projects - Prepare and analyze reports, presentations, and data specific to the restoration industry - Ensure compliance with relevant regulations and industry best practices - Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry **Position Requirements** - Proven experience as an office manager or in a similar administrative role within the service or restoration industry - Excellent organizational and multitasking abilities, specifically within the context of restoration projects - Strong attention to detail and problem-solving skills related to restoration operations - Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry - Familiarity with Xactimate software for estimating and invoicing (beneficial) - Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration - Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects - High level of integrity and confidentiality, recognizing the sensitivity of restoration work. - A minimum of at least 1 year of management and/or supervisory experience - At least 3 years of customer service and/or office-related experience - Knowledge of HR practices and procedures within the restoration industry (preferred but not required) **Skills/Physical Demands/Competencies** This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law If you are a proactive, detail-oriented, and motivated professional with previous experience in the service or restoration industry, ready to take on the challenges of managing a dynamic office, we want to hear from you! Join our team at SERVPRO of Bear New Castle and bring your expertise to a company that values excellence, teamwork, and customer satisfaction. Apply today to start a rewarding career as our Office Manager and support our team in making every property damage "Like it never even happened®!" Each SERVPRO® Franchise is Independently Owned and Operated. *All employees…