Office Manager

Replies within 24 hours **Benefits:** - Competitive salary - Dental insurance - Free uniforms - Paid time off - Training & development - Vision insurance As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate! Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry. **Key Responsibilities** - Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations. - Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs - Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity. - Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns. - Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability - Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date. - Manage projects, track progress, and ensure timely completion of tasks. - Oversee timekeeping/payroll reporting - Manage subcontractor certifications, insurance, and other documentation needs. - Prepare and analyze financial reports, including divisional performance - Act as the Subject Matter Expert for all office related technology and processes. - Assist Senior Leadership Team as needed. - Perform other job duties as assigned. **Position Requirements** - 5+ years of proven office management experience preferably within the restoration, construction, or service industry - Demonstrated leadership experience with a focus on team development and fostering accountability - Strong analytical and problem solving skills, with the ability to implement efficient solutions independently - Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries - Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone - Uphold honesty and transparency in all actions - Experience and ability to ensure accountability while fostering a positive and productive work environment - Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software - Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus - IICRC and Xactimate certifications preferred - Ability to successfully complete a background check subject to applicable law - Bilingual (English/Spanish) a plus **Skills/Physical Demands/Competencies** This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. We are a drug free work environment Each SERVPRO® Franchise is Independently Owned and Operated. Compensation: $50,000.00 - $60,000.00 per year ## Picture yourself here fulfilling your potential. At SERVPRO^®^, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^®^ car…