Office Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Office Manager Location: London, United Kingdom About the role: The Office Manager is accountable for the full operational performance of the London office — a busy, client-facing environment with 15 meeting rooms, 8 acoustic booths, and a team of five to lead and develop. This role sits at the intersection of facilities management, Health and Safety compliance, people leadership, and workplace experience. You'll work with real autonomy: managing supplier relationships, budgets, and regulatory compliance, while shaping the culture and quality of the workplace for staff, clients, and visitors alike. Beyond day-to-day delivery, you'll drive continuous improvement, set the standard for service excellence, and ensure the office reflects OLIVER's values at all times. What you will be doing: Office Operations and Workplace Experience Take full ownership of the day-to-day running of the London office — maintaining a consistently high standard across all spaces, with particular attention to client-facing areas Oversee 15 meeting rooms and 8 acoustic booths, setting the bar for presentation, readiness, and service quality Own the room booking system and coordinate catering for meetings, workshops, and internal events — managing quality and spend against agreed budgets Manage office supply procurement, communications screens, mail and courier coordination, and storage — balancing quality, cost, and operational efficiency Lead the planning and delivery of staff social events and workplace initiatives that strengthen culture and connection across the office Maintain a visible, active presence in the office — accessible and hands-on when it counts Team Leadership and Development Lead, develop, and inspire the Home Team: 2 Receptionists, 1 Front of House Assistant, and 2 overnight Security staff Set clear, high standards for client-facing and employee-facing service — coaching consistently, recognising strong performance, and addressing issues with fairness and clarity Manage rotas, annual leave, and performance reviews, creating the conditions for each team member to perform at their best Build a team culture rooted in accountability, care, and a shared commitment to quality Facilities and Compliance Management Own the full facilities function: planned preventative maintenance, reactive works, contractor performance, and compliance documentation — ensuring records are accurate, up to date, and auditable at all times Hold external cleaning contractors to clear service standards through regular quality audits and direct performance management Manage relationships with the landlord, building management, and specialist contractors — maintaining service levels and escalating risks promptly Monitor office energy usage, analyse trends, and lead on sustainability reporting in support of green policy commitments and ISO certification requirements Health and Safety Act as the Health and Safety representative for the London office — maintaining full compliance with relevant legislation and internal policy, and proactively identifying and resolving risks before they escalate Serve as a qualified First Aider for the office Act as the primary emergency contact and keyholder, including out-of-hours responsibility IT and Workplace Technology Partner with the IT team to keep all meeting room A…