Office Manager - Maintenance & Facilities (7286)

**SUMMARY**: Manages all office administrative operation activities and initiatives. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provide outstanding customer service to guests and all other employees by exceeding our mission statement. - Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued. - Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations. - Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards. - Answer and screen incoming calls and arrange conference calls if needed. - Assist departmental personnel in the use of computer software/hardware and forms. - Compose correspondence from rough draft regarding a wide variety of subjects. - Research, compile, and type statistical reports. - Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings. - Establish updates and maintain manual filing systems and computer software programs. - Explain time and activity, overtime and industrial leave policies in order to coordinate work functions and provide information for employees. - Gather and summarize data for briefs, reports, and correspondence from computerized tracking system and manual files in order to provide accurate information. - Greet visitors in person in order to provide assistance and/or refer to appropriate staff member. - Maintain personnel records, including vacation and sick leave, as well as prepares bi-weekly payroll time sheets for approval. - Review and distribute department’s in-coming mail and then forward to appropriate staff member for response and prepare outgoing mail for pick-up. - Order offices supplies, repair services, plaques and awards; track and picks up order. - Prepare various forms and requests (e.g., purchase requests, purchase requisitions, travel requests, Team Member Corrective Actions, etc.). - Prepare/distribute bulletins and newsletters regarding a wide variety of subjects. - Query Electronic Mail System (EMS) and/or Lotus Notes in order to obtain information for section personnel. - Remain current on modern office and job-specific procedures through job-related training courses in order to apply appropriate methodologies. - Review and proofread a variety of information to ensure accuracy of information, consistency with administrative policy, format, and working and grammatical correctness. - Maintain excellent communications with all Directors and Supervisors. - Implements approved departmental policies and procedures. - Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures. - Prepare necessary data for the budget in area of responsibility. - Keep abreast of competitive changes including industry trends and local competitive set. - Develop, maintain and nurture a positive work environment. - Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity. - Help coordinate and sup…