Office Manager for a Pest Control Venture

Smartland, a Northeast Ohio real estate and property-management firm trusted here since 2008, is launching a new pest control company, and we’re hiring the person who will run its office. You’d be an early, foundational hire in a brand-new business, with the stability and backing of an established parent company behind you. If you’ve been the one quietly holding a small business together, and you’re ready for a place that will actually appreciate it, read on. What you’d actually do This is the office. You’d own it. On any given day that means: - Booking jobs, building the daily schedule, and keeping our technicians moving efficiently. - Answering the phone, turning callers into booked appointments and calming the occasional worried customer. - Invoicing, taking payments, following up on what’s owed, and keeping our books clean in QuickBooks. - Running our scheduling/CRM software and keeping customer records accurate. - Ordering chemicals and supplies so the trucks are never short. - Keeping us on top of the boring-but-critical stuff: licenses, insurance, and renewals. - Handling light HR as we grow: onboarding new hires, tracking time off, and helping put simple policies and procedures in place (handbook, PTO, safety). - Sending a simple weekly rundown to the owner so we always know where we stand. Who we’re looking for - You are genuinely in love with checklists, spreadsheets, and a well-kept calendar. A checked-off list and a tidy schedule make your day. This is the most important thing on this list. - You’ve run the office of a small service business before, pest control, HVAC, plumbing, landscaping, cleaning, electrical, or similar. - You know QuickBooks and you’re comfortable with invoicing, payments, and chasing down what’s owed. - You’ve used scheduling or dispatch software (GorillaDesk, FieldRoutes, Jobber, Housecall Pro, ServiceTitan, or you learn software fast). - You stay calm when three things need you at once, and nothing falls through the cracks on your watch. - You’re warm on the phone but not afraid to ask a customer to pay their bill. - You’re trustworthy, you’ll see payroll and bank access, and we need to count on you completely. Fair warning: At first this will be hectic and a little disorganized, and it'll be on you to sort out the chaos and build proper order from the ground up. Loc: Domestic