Office Manager, Exempt

## Overview **General Summary of the Position** The Office Manager serves as a key operational leader, responsible for ensuring the efficient day-to-day operations of the Office while delivering an exceptional experience to guests and supporting the broader mission of service. This individual is highly organized, proactive, and demonstrates a strong commitment to hospitality and operational excellence. The ideal candidate is approachable, solutions-oriented, and capable of managing tasks from inception to completion with consistency and attention to detail. This role oversees office administration and supports departmental functions across events, facilities, and service delivery. A strong ability to coordinate internal and external logistics, manage multiple priorities, and communicate effectively with clients, vendors, staff, and volunteers is essential. As a hands-on leader, the Office Manager coordinates a team that may include event planners, culinary staff, coordinators, and volunteers. The role requires excellent project management skills, financial stewardship, and a passion for creating meaningful and mission-aligned experiences. A demonstrated enthusiasm for hospitality and a commitment to continuous improvement and staff development are key to success in this role. ## Responsibilities **Essential Duties and Responsibilities of the Position** - Bookings Coordination: Support the planning and execution of conferences, meetings, and events from initial request through completion, ensuring all logistical details are managed efficiently and accurately. - Event Management: Oversee and supervise the delivery of events by coordinating schedules, assigning tasks, and guiding staff and volunteers to ensure high-quality execution and guest satisfaction. - Billing & Reporting: Prepare final invoices, guest check-outs, post-event surveys, and ensure accurate documentation by maintaining and updating the Master File. - Facilities Oversight: Manage day-to-day facility operations, ensuring lodging accommodations, meeting rooms, and common areas are clean, functional, and guest-ready at all times. Coordinate with maintenance staff and vendors as needed. - Budget Support: Assist in monitoring the Center’s general budget, including expense tracking, vendor contracts, and resource allocation to ensure cost-effective operations. - Bookkeeping Assistance: Provide support in processing payables, recording deposits, and maintaining accurate financial records in coordination with the Finance Department. - Technology Management: Oversee and maintain office technology systems including surveillance cameras, telecommunications, IT equipment, and printers, ensuring consistent functionality and timely troubleshooting. - Procurement & Inventory Control: Manage procurement processes and inventory of office supplies, including stationery, furniture, appliances, and electronics. Ensure cost-effective purchasing and timely delivery to support operational efficiency. - Policies & Procedures: Develop, implement, and maintain standard operating procedures for both event coordination and daily office operations, ensuring consistency, compliance, and service excellence. - Employee Engagement & Relations: Coordinate internal communications, staff meetings, employee recognition, celebrations, and training initiatives. Foster a positive work culture by supporting staff development and promoting teamwork and employee engagement through incentive programs and continuous improvement strategies. - Other duties as assigned ## Qualifications **Position Requirements** **Knowledge, Skills and Abilities:** - Exceptional listening and customer service skills, maintaining a high level of professionalism and a calm demeanor under pressure. - Strong organizational abilities with proven capacity to manage multiple priorities and maintain attention to detail in a fast-paced environment. - Effective problem-solving skills, including the ability to identify root causes and…