Office Assistant - IRMC Physician Group Richland Office - Primary Care - Full Time

**Job Responsibilities** - Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly. - Retrieves, reviews for correctness and processes patient registration forms. - Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients. - Runs insurance verification/eligibility on every patient. - Works insurance eligibility alerts (yellow triangle alerts). - Collects payments from patients and provides a receipt. - Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday. - Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center. - Works Cerner message center pools and completes messages as applicable. - Schedules patient appointments according to provider protocol. - Maintains copays, petty cash logs and receipts. - Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy. - Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate. - Follows HIPAA, Confidentiality and Security rules when providing information to outside sources. - Accepts and signs for mail parcels and other deliveries according to office policy. - Practices sterile techniques and universal precautions when accepting specimens from patients over the counter. - Provides lead or manager with a list of clerical supplies as needed. - Maintains an orderly, neat and clean front desk area and waiting room. - Routinely retrieves faxes from the fax machine. - Obtains prior authorizations as required by patient insurance policy for testing and procedures. - Travels to other IPG offices when needed to cover front office when requested. - Performs other tasks as requested. **Qualifications** *Experience and Education.* 2 years of medical office or customer service experience preferred. High school graduate or equivalent required. Completion of a recognized medical secretarial program preferred. *Knowledge Of:* Medical practice, clerical equipment, operations and processes; must have basic understanding of medical terms and abbreviations; usage of computer systems; various medical forms, reports and processing methods; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship. *Ability To:* Make a great first impression and sustain it, answer multilane telephones, operate automated systems, computers and fax machines, uphold ICARE core values with every patient, every time; exhibit strong interpersonal skills, maintain cooperative relationships with staff members, patients, physicians and management; communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, exercise team coordination skills, serve as patient advocate and maintain professional appearance by adhering to dress code policy. **The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.**