Office Assistant III

**THE CURRENT VACANCY IS IN THE SHASTA COUNTY** **HEALTH AND HUMAN SERVICES AGENCY** **ADMINISTRATION BRANCH** **ORAL EXAM IS** **TENTATIVELY SCHEDULED FOR AUGUST 2026** **SEE SPECIAL REQUIREMENTS SECTION REGARDING** **POSSESSION OF A VALID DRIVER’S LICENSE** **RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED** **FINAL FILING DATE: AUGUST 03, 2026, AT 12:00 PM** **SALARY INFORMATION** $3,544.00 - $4,523.00 APPROXIMATE MONTHLY\* / $20.44 – $26.09 APPROXIMATE HOURLY\* This position is in the United Public Employees of California – UPEC General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: [Shasta County Labor Agreements](https://www.shastacounty.gov/personnel/page/labor-agreements-mous) **ABOUT SHASTA COUNTY** Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family. **ABOUT THE DEPARTMENT** The **Shasta County** **Health and Human Services Agency (HHSA)** partners with the community to protect and improve the health and wellbeing of Shasta County residents. HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. HHSA promotes optimal health for all. The frail, the abused, the mentally ill, and those without resources look to HHSA for services and resources to meet their basic needs, and to protect their health and safety. **The Administration Services Branch** includes the HHSA Director’s office, Contracts, Asset Management, Fiscal, Financial Audits and Control, Medical Billing, Payroll, Community Relations and Education, Staff Development, Internal Accountability, Compliance, and Performance, Privacy and Security, Safety, Technology, Utilization Managements and Quality Assurance unit, Compliance and Quality Improvement unit and Administrative Hearings and Civil Rights. Each of these groups support the branches to help them achieve their goals. **ABOUT THE POSITION** Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required. **DISTINGUISHING CHARACTERISTICS** The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system. **IDEAL CANDIDATE** The ideal candidate will be organized, self-motivated and able to work independently or as part of a team. The ideal candidate will have a clear understanding of the need of maintaining confidentiality; a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent customer service skills and initiative; solution-based problem-solving skills; ability to maintain a high standard of professionalism; and proficiency in MS Office such as Word, Excel, PowerPoint, Outlook etc. The ideal candidate will have excellent listening and strong written and verbal communication skills. Previous experience with electronic heath records is highly preferred. Duties may include, but are not limited to, the following: As lead-worker, instructs employees in the in…