Office Assistant/Dispatcher

**Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Free food & snacks - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Training & development - Vision insurance **GENERAL PURPOSE:** Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed. **ESSENTIAL FUNCTIONS:** The list of essential functions, as outlined herein, is intended to be representative of the tasks performed. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.  Answers phones with a professional tone and attitude for various sources.  Updates customers notes within the system.  Dispatches jobs from the system to infield technicians.  Upload and enter data to the system to support the staff.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Contributes to team effort by accomplishing related results as needed.  Other duties as assigned that support the overall goals of the organization. **MINIMUM QUALIFICATIONS:** High School diplomat, experience preferably in a service industry; experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions. **KNOWLEDGE, SKILLS, AND ABILITIES:** - Skill in using Microsoft Office products (Word, Excel, and Outlook) - Skill in basic filing and recordkeeping with a focus on speed and accuracy - Ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and provided excellent customer service - Ability to cooperate and solve problems in a team environment - Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work - Ability to follow instructions and communicate effectively orally and in writing - Ability to organize work for timely completion **CORE COMPETENCIES:** - **Customer-focused and Customer Service Orientation** - Works with business partners, vendors and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service. - **Effective Communications** - Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences others by persuasively presenting thoughts and ideas; gains commitment and ensures support for proposed ideas. - **Interpersonal Skills** - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. - **Problem Solving** - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations; builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and…