Office Administrator

**Position Overview:** The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals. **Summary of Responsibilities:** - Required to be in the office *five days a week 8am to 5pm* *Is punctual and arrives at work on time (8am)* Answers and transfer calls on a multi-line phone system - Accepts deliveries, sorts mail, and maintains phone lists - Handles sensitive and/or confidential documents and information - Communicates with the manager and customers on job or deadline issues - Establishes a positive image to both internal and external customers while delivering superior customer service - Provides administrative support to the Sales Team and Operations Department - Supports ongoing continuous improvement while developing knowledge of our customer and supplier base - Professionally handles and efficiently routes incoming calls and walk in customers - Assists with customer requests and serves as a resource - Provides internal support to sales team and operations teams - Facilitates the execution of timely customer payables and monthly closes - Prints other USM location breakdowns - Demonstrates timely execution of accurate customer data input and reports - Operates with integrity and confidentiality while upholding ethical standards of the organization - Develops accounting-based solutions while implementing new systems, procedures, and internal programs - Sends requested information to customers using established templates - Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant - Organizes monthly payables and forwards them to the Accounting Department - Handles customer inquiries - Performs customer account setup / database maintenance - Executes purchase contract creation / maintenance - Expedites customer load breakdown to provide timely information or payment - Executes material breakdown & customer pricing input - Must demonstrate competency in all aspects of the job and company objectives - Demonstrate understanding of company policies, rules and training - Other duties as assigned **Desired Characteristics:** - Bilingual (English and Spanish) - High School Diploma and previous similar position and/or industry experience - Standard MS Office software usage (Outlook, Excel, Word) - Ability to work in a fast-paced environment, managing multiple priorities - Ability to perform accurate data entry - Excellent written and verbal communication skills - Highly organized - Experience with industry software preferred, especially knowledge of Shared Logic - Candidate must pass a pre-employment physical, background and credit check. - Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation **Minimum Safety Training Requirements:** - Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above) - US-SOP-01 United in Safety Manual - US-F11 QEH&S Policy - US-SOP-03 Team Member Handbook