Office Administrator

**Benefits:** - 401(k) - Bonus based on performance - Company parties - Competitive salary - Dental insurance - Flexible schedule - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - Wellness resources **Office Administrator** Washington, D.C. **ABOUT CHANGING PERCEPTIONS:** At Changing Perceptions, we firmly believe that every individual deserves a second chance. Our organization provides direct services to all returning citizens, regardless of their circumstances. Our mission centers around ensuring the smooth reintegration and success of returning citizens in the Washington D.C. metropolitan area. We achieve this through hands-on and authentic mentoring, guidance, training, networking, and providing other essential support and referrals to needed services. We understand the importance of building a brighter future for returning citizens and their loved ones and are committed to providing the necessary resources and support to help them achieve their goals. With our expanded programmatic offerings and partnerships, we aim to make a meaningful impact in the lives of returning citizens and their families. **ABOUT THE ROLE:** The Office Administrator serves as the first point of contact for participants, prospective participants, community partners, donors, and visitors engaging with Changing Perceptions. Reporting to the Chief Operating Officer, this role is responsible for managing front desk operations, coordinating participant intake activities, supporting executive leadership, and ensuring a welcoming, organized, and efficient office environment. The Office Administrator plays a vital role in keeping the organization running smoothly by managing communications, coordinating enrollment activities, maintaining office systems, supporting participant engagement, and providing clerical assistance to leadership and program staff. This position requires exceptional customer service skills, professionalism, strong organizational abilities, and a commitment to the mission of supporting returning citizens. **WHAT YOU’LL DO:** As the Office Administrator, you will: **Front Desk & Reception Management** - Serve as the primary point of contact for visitors, participants, prospective participants, vendors, and community partners. - Answer and direct incoming phone calls, emails, text messages, and inquiries in a professional and timely manner. - Greet guests and ensure a welcoming and positive experience for all individuals entering the office. - Manage incoming and outgoing mail, packages, and deliveries. - Maintain visitor logs and support office security procedures. **Participant Intake & Enrollment Support** - Serve as the initial point of contact for individuals seeking services through Changing Perceptions. - Respond to inquiries regarding program eligibility, services, enrollment requirements, and community resources. - Conduct intake screenings and collect preliminary participant information. - Assist prospective participants in completing required forms, documentation, and enrollment paperwork. - Maintain accurate participant records and ensure all intake documentation is complete and organized. **Administrative & Clerical Support** - Provide administrative support to the Executive Director, Chief Operating Officer, and other leadership team members. - Assist with scheduling appointments, meetings, and organizational events. - Coordinate meeting logistics, including room reservations, technology setup, and refreshments as needed. - Maintain electronic and physical filing systems to ensure accurate recordkeeping and document management. **Office Operations & Coordination** - Ensure the office remains organized, stocked, and operational by managing office supplies and inventory. - Coordinate with vendors, building management, and service providers regarding office needs and maintenance requests. - Monitor shared office calendars and assist with scheduling and logistical coo…