Office Administrative Assistant

**Position Summary** The Office Administrative Assistant supports warehouse operations by coordinating and processing customer orders to ensure efficient and accurate order fulfillment. This role serves as a key link between office administration and warehouse execution, helping maintain workflow efficiency, order accuracy, and customer service standards. **Essential Duties/Responsibilities** The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title: - Process, scan, and assign customer orders to support efficient warehouse picking operations. - Coordinate and assign Will Call orders for timely customer pickup. - Prepare and process shipping manifests for outbound deliveries. - Perform order lookups and provide status updates as needed. - Process and route specialty orders, including cut and shearing requests. - Utilize warehouse systems and dashboards to assign orders to scanning devices (RF guns). - Monitor workflow queues to ensure timely order processing and prioritization. - Communicate with warehouse personnel to resolve order issues or discrepancies. - Maintain accurate documentation and system records related to order processing. - Provide support for customer service inquiries related to order status and fulfillment. - Assist in maintaining organized and efficient administrative processes within the warehouse office. - Follow all company policies, procedures, and safety standards. - Perform other duties as assigned to support operations. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education** - High School diploma preferred **Experience/Skills/Abilities Required** - Minimum 2 years of clerical, administrative or customer service experience - Experience in fishing/boating industry preferred but not required - Effective communication and interpersonal skills - Proactive customer service, excellent communication and follow-up, detail oriented, motivated, self-starter with a high work ethic along with good analytical problem-solving skills - Proficiency with computers, including Microsoft Excel, Word and Outlook; ability to learn, navigate and use designated software programs as required to perform job functions - Must be able to work independently in a fast-paced environment and have the ability to interact professionally and positively with others within the department and organization **Work Environment/Physical Demands** Office, warehouse, truck yard – moderate to loud noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 50 pounds.