OEM Customer Service Coordinator

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success. We’re seeking an **OEM Customer Service Coordinator** to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency. **What you will be doing:** - Act as the day-to-day point of contact for OEM customers - Respond to inbound calls and emails regarding orders, products, and delivery inquiries - Build strong customer relationships through timely, professional communication - Record and manage customer requests, including complaints, returns, credits, and special inquiries - Process and manage customer orders with accuracy and attention to detail - Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing - Ensure timely and accurate execution of orders to meet customer requirements - Support transportation coordination and logistics-related activities - Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.) - Collaborate with internal departments to meet customer specifications and delivery expectations - Support sales personnel with issue resolution and customer follow-ups - Enter and manage customer quality and warranty claims - Work with customers and internal teams to resolve service and product issues - Ensure timely resolution and communication of claim status - Prioritize and manage multiple tasks while meeting department goals - Identify process improvement opportunities to enhance customer experience - Maintain accurate records and documentation of customer interactions - Other duties as assigned **What We’re Looking For:** - High School diploma or GED required - Associate degree preferred - Minimum 3 years of experience in a customer service environment - Experience in a B2B environment preferred - Strong customer service and relationship-building skills - Strong communication skills, both verbal and written - Able to prioritize and multi-task in fast-paced environments - Analytical with strong problem-solving abilities - Collaborative team player; works well cross-functionally - Customer-focused with strong interpersonal skills **What’s in it for you?** - Competitive compensation package - Full Benefits – Medical, Dental, Vision, and more! - Paid Time Off - 401(k) matching - Opportunity to get in with an industry leading organization - Team-oriented culture