NX Workforce Management Associate

**Why Join IntellaTriage?** • Join a mission-driven organization dedicated to delivering exceptional healthcare support services. • Build a strong foundation in healthcare compliance and operations. • Gain experience with regulatory compliance, audit support, and operational excellence. • Work alongside experienced leaders committed to professional development. • Explore opportunities for career growth within Compliance, Quality, and Operations. **Position Summary** The NX Workforce Management Associate plays a critical role in supporting the Nursing Experience (NX) ecosystem by helping ensure that the right nursing resources are available at the right time to deliver exceptional patient and client experiences. This position supports workforce planning, staffing optimization, schedule management, real-time operational monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with Workforce Management, Clinical Operations, and operational leaders, the associate helps maintain appropriate staffing coverage, optimize service levels, and support the continuity of safe, high-quality nurse triage services. This role directly contributes to operational excellence, clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow. **Core Responsibilities** • Assist with workforce forecasting and staffing plans. • Monitor daily staffing levels and schedule adherence. • Create, maintain, and publish employee schedules. • Analyze workforce trends, attendance, productivity, and service-level metrics. • Support real-time operational monitoring and staffing adjustments. • Generate workforce reports and dashboards for leadership. • Coordinate with Operations, Clinical Leadership, HR, and Finance teams. • Identify staffing gaps and recommend schedule adjustments. • Maintain workforce management systems and ensure data accuracy. • Support continuous improvement initiatives across workforce operations. **Minimum Qualifications** • 0–2 years of experience in workforce management, scheduling, healthcare operations, or a related field. • Strong analytical, organizational, and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work independently and collaboratively in a fast-paced environment. • Intermediate Microsoft Excel skills; workforce management software experience preferred. **Education Requirements** • High school diploma or GED required. • Associate's degree in Business Administration, Healthcare Administration, Operations Management, Human Resources, or a related field preferred. • Equivalent education and relevant experience may be considered. **Preferred Attributes** • Highly organized and detail-oriented. • Customer-service mindset with strong accountability. • Adaptable to changing operational priorities. • Interest in healthcare operations and workforce optimization. • Passion for supporting nursing teams and operational excellence. FT position with a base pay of 23.50 per hour. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.