NURSE MANAGER - Call Center

## Description The Nurse Manager is a registered nurse with accountability for clinical care of a designated patient care service area. The manager is responsible for assessing, identifying, planning, implementing and evaluating the processes, technology, personnel and facility needs required to achieve patient outcomes safely in a patient centered environment. The Nurse Manager demonstrates knowledge of the principles of human growth and development throughout the life span and the ability to guide the care teams in identifying patient/family needs relative to age, specific requirements and in accordance with Standards and policy and procedure. ## Requirements - Assures effective patient flow within the Health Center, telephone as well as walk-ins - Assists providers in procedures, phone calls, referrals, problem solving. - Provides nursing care and health education to patients. - Oversees maintenance of clinical inventory and forms. - Assists the providers with diagnostic procedures and treatment regimens when in need. - Assesses reports, customer surveys, evaluations and other data to identify and plan the process, technology, personnel and facility needs to deliver care in a designated patient care area. - Communicates care area purpose and goals to the care team. - Interviews, hires, terminate, disciplines, and evaluate patient care staff. - Monitors selection and use of health center supplies, technology and equipment. - Collaboratively creates an interdisciplinary health center -based QI program effective in identifying means to improve patient care or teams and services and participates in the QI process. - Achieves successful compliance with regulatory agency standards. - Assures staff understanding of, and compliance with, infection control mandates. - Assures that all health center staff is informed of medical centers developments and participates with the patient care area planning and problem solving. - Conducts/facilitates leadership and nursing meetings, demonstrates ability to achieve meeting outcomes. Maintains records of minutes. - Assures that the ability of assigned patient care provider is congruent with patient/family health care needs. **EDUCATION REQUIRED:** - AAS/BS in Nursing or equivalent Bachelor’s Degree Preferred **EXPERIENCES AND/OR SKILLS REQUIRED:** - Minimum of three (3) years experience in an Ambulatory/Medical Surgery/ER setting preferred. - Minimum of two (2) years nursing experience - Demonstrated ability to perform venipuncture and administer medications including immunizations - Demonstrated experience with telephone triage and diagnosis procedures. - Bilingual, Spanish preferred - Demonstrated ability to provide quality care to patients and guide nursing staff. - Demonstrated ability to plan, make decisions, organize, and direct the work of others - Demonstrated organizational, clinical, and interpersonal skills - Demonstrated ability to problem solve using critical thinking - Demonstrated basic computer skills including typing **LICENSES/CERTIFICATIONS REQUIRED:** - Licensed Registered Nurse in New York State - Current BCLS - Current Infection Control Certificate - Current Child Abuse Certificate **Equal Employment Opportunity/Affirmative Action:** The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment. **Please visit [www.Institute.org](http://www.institute.org/) for more information.**