North America Community Manager

Apply Job Type Full-time Description Who we are: The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit trade association that connects and represents the global IT channel. We set our members up for success by providing benefits that include trusted resources, AI & cybersecurity programs, and networking opportunities for every employee of our member companies. In addition, the association sets industry standards that enable companies to build sustainable, secure, and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents hundreds of thousands of professionals from more than 2,700 ITSPs, vendors, distributors, and other organizations serving the IT channel. Summary: The North America Community Manager is responsible for building and overseeing the regional community, ensuring its growth, engagement, and overall success. This role serves as the community’s primary industry representative — bridging local chapter groups and the broader association — with a particular focus on the ITSP. You will work in partnership with a second North America Community Manager; together, serving the region as a team. We are looking for a recognized, respected voice in the IT channel — someone whose phone gets answered and whose network will follow them here. You know the ITSP business model from the inside: the margin pressures, the talent challenges, the vendor landscape, and the peer relationships that actually move the needle. You understand what ITSPs need and how to talk to them — not at them. Essential Duties and Responsibilities: Work in close partnership with your peer North America Community Manager to serve the entire region, coordinate priorities, and deliver an exemplary member experience Be the visible, credible face of GTIA across North America — at industry events, on stage, online, and in the field — with depth and presence in the ITSP community Recruit new members by leveraging your existing channel relationships, bringing your network — especially ITSPs — into the GTIA community Build, engage, and grow the GTIA North America community, spanning ITSPs, vendors, distributors, and channel partners at every stage Develop and implement strategies to increase member engagement and retention, with a clear understanding of what drives value for ITSP businesses specifically Articulate GTIA’s value proposition with clarity and conviction — not a sales pitch, but a real conversation with people you understand Champion our mission, vision, and core values — Member First | Growth Minded | Build Together | Share the Vibe — in everything you do Identify and collaborate with strategic partners to advance GTIA’s membership and industry objectives Lead local chapter activation and engagement across the region, supporting the broader GTIA global community structure Collaborate with GTIA internal teams to align regional activity with organizational priorities Stay informed about ITSP industry trends, developments, and best practices; incorporate relevant insights into community initiatives and strategies Surface member insights, needs, and feedback so GTIA continuously evolves its value for the people we serve Show up consistently — in community forums, on social media, at events, and in the conversations that matter to ITSPs Key Performance Metrics: Member Engagement Rate: Active participation and interaction among community members, including event attendance, community forums, peer conversations, and program involvement Member Retention Rate: Ability to retain members over time, reflecting the community’s value and satisfaction — especially within the ITSP segment Community Health Score: A composite metric assessing overall community health through member satisfaction, content relevance, executive council confidence, and the balance of new versus active members Event and Program Success Rate: Success of community events and programs based on attendance, participant feed…