NOC Concierge, Full-Time

NOC Concierge, Full-Time At MBK Senior Living, we're committed to putting people first – our residents *and* team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others! Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy: -Impacting lives and building lasting relationships -Executing exceptional signature programs in dining, fitness, wellness, and care -A supportive community team that encourages personal and professional growth and celebrates your success -A fun-filled, energetic environment that's centered in hospitality and high-quality service -Competitive salaries -Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs -Education loan assistance & scholarships -Financial and legal services -Team Member discounts -Health and Wellness resources **Full-time benefits include:** -Rich benefits package including Medical, Dental, Vision and 401k matching up to 4% -Childcare and eldercare assistance -Flexible spending accounts If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today! **Job Description** 40 hours per week Sunday - Thursday from 10pm - 6am Pay Rate: $24-$27 per hour (DOE) Temporary to permanent possibility **Job Summary:** The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values. **Duties & Responsibilities:** - **Warm Welcome & First Impressions:** Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive. - **Customer Engagement:** Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests. - **Communication Hub:** Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member. - **Resident & Family Support:** Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently. - **Community Coordination:** Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively. - **Operational Support:** Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area. - **Safety:** Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures. - **Compliance:** Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department. - **Teamwork:** Promote a spirit of teamwork and open communication in alignment with MBK principles and core values. - Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee. **Education Requirements:** - High school diploma or equivalent required. **Experience Requirements (in years):** - Previous experience in customer service, hospitality, or front-desk roles in a…