Night Auditor

Night Auditor Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine [Top 100 Hospitality Management Company](https://de.hotelbusiness.com/?id=hotelbusiness_greenbook2023&page=40&url=https%3A%2F%2Fwww.mirabelsmagazinecentral.com%2Fdigitaledition%2Findex.html%3Fid%3Df85a0fc0-77da-43d7-b88a-925aec54d320&view=s). Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS - Competitive compensation package - Full benefits package, including 401K with matching and paid time off from Day 1 - Growth company focused on expansion through strategic acquisition and development - Hotel discounts at locations worldwide. JOB DESCRIPTION Join our team as a Night Auditor at Hyatt House Oak Brook. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. ESSENTIAL DUTIES AND RESPONSIBILITIES - Guest Services: Check in and check out guests with a focus on accuracy and customer service. - Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate. - Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor. - Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms. - Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly. - System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management. - Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information. - Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management. - Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment. - Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties. - Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs. - Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays. - Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed. QUALIFICATIONS - Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred. - Communication Skills: Must be able to communicate clearly and effectively with guests, custom…