Night Auditor - InterContinental Mark Hopkins

## Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a **Night Auditor**, you'll play a vital role in ensuring our guests receive exceptional overnight service while maintaining the accuracy and integrity of daily financial operations. You'll provide a warm and professional welcome to late-arriving guests, assist with overnight requests, complete end-of-day accounting procedures, and help prepare the hotel for a successful new day. **Pay:** $37.50/hour ## Key Accountabilities - Be the welcoming face of the hotel during overnight hours, delivering exceptional guest service with every interaction. - Greet and acknowledge IHG One Rewards members and returning guests, in person or over the phone. - Check guests in and out efficiently while processing room assignments, issuing room keys, and verifying identification. - Handle guest inquiries, requests, concerns, and emergencies professionally, resolving issues independently whenever possible and escalating to management when needed. - Process cash, credit card, and other payment transactions accurately. - Complete the nightly audit by balancing daily revenue, reconciling accounts, preparing financial reports, and ensuring all transactions are posted correctly. - Verify and correct discrepancies between front office, food and beverage, and other hotel departments as part of the end-of-day close. - Prepare reports and documentation for hotel management and the incoming morning team. - Monitor hotel security throughout the night by conducting routine property walks, following safety procedures, and responding appropriately to incidents or emergencies. - Answer incoming phone calls, manage reservations, and identify opportunities to enhance the guest experience through room upgrades or additional services. - Maintain a clean, organized, and professional front desk area throughout the shift. - Take pride in your appearance and represent the brand with professionalism at all times. - Stay informed of daily hotel events, arrivals, departures, and operational updates to provide accurate information to guests. - Assist with additional operational or administrative duties as needed to support the overnight operation. ## Key Skills & Experiences - Excellent communication and interpersonal skills with the ability to provide outstanding guest service during overnight hours. - Strong problem-solving and decision-making abilities, with the confidence to work independently. - High attention to detail and accuracy when handling financial transactions and completing audit procedures. - Comfortable using property management systems, computers, Microsoft Office applications, and basic accounting functions. - Strong organizational and time management skills with the ability to prioritize multiple responsibilities. - Ability to remain calm, professional, and responsive during emergencies or high-pressure situations. - Flexibility to work overnight shifts, including weekends and holidays. - Fluency in the local language is required; additional language skills are an asset. - High school diploma or equivalent required. A college or university degree in Hospitality, Business, or Accounting is considered an asset. - Previous experience in hotel front desk, guest services, night audit, accounting, or a related hospitality role is preferred. - Physical ability to stand for extended periods and occasionally lift, push, or pull objects weighing up to 50 lbs (23 kg), which may involve bending, kneeling, and reaching.