Night Auditor

Join Team at the Courtyard by Marriott Houston Rice University! Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Night Auditor, Part-Time Overnight Guest Service Agent, Part-Time Overnight Front Desk Clerk or Part-Time Overnight Front Office Agent. **About Us:** Working at Courtyard Houston Rice University offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. At the Courtyard Houston Rice University, our team is the heart of what makes our property special. Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work environment where you can grow and thrive. We are proud to have won the 2021 TripAdvisor Travelers' Choice Award, a reflection of the dedication and excellence of our staff. Whether you are assisting guests visiting world-class hospitals like M.D. Anderson or welcoming those eager to explore Houston’s top attractions like NRG Park and the Museum District, your role here places you at the center of the action. With easy access to upscale restaurants, nightlife, and more, working here is not just about location; it is about being part of a dynamic team in one of Houston’s most exciting areas. If you are ready to contribute to our success and grow your career, we would love to have you on board. **Why This Role?** Working as a Part-Time Hotel Night Auditor Agent, Part-Time Front Desk Overnight Guest Service Agent, Part-Time Hotel Overnight Front Desk Clerk or Part-Time Overnight Front Office Agent. Courtyard Houston Rice University offers a rewarding opportunity to be part of a dynamic hospitality team. The Part Time Hotel Night Auditor, Part Time Hotel Overnight Guest Service Agent, Part Time Hotel Overnight Front Desk Clerk or Part Time Hotel Overnight Front Office Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. **What’s In It for You?** Financial Perks: SAME DAY PAY, Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program **Key Responsibilities for the Part-Time Hotel Night Auditor, Part-Time Hotel Overnight Guest Service Agent, Part-Time Hotel Overnight Front Desk Clerk, or Part-Time Hotel Overnight Front Office Agent include:** - Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. - Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. - Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. - Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. - Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. - Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. - Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. - Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). - Promoting Hotel Services: Upselling roo…