Night Audit

**JOB RESPONSIBILTIES:** - Be in proper uniform, with a nametag. - Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction. - Communicate effectively with guests as well as team members. - Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Answer telephone within 3 rings, using correct greeting and telephone etiquette. - Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. - Verify guest information upon arrival and departure. - Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery). - Maintain and secure a cash bank to perform job functions. - Obtain method of payment from guests (credit or cash) - Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s. Process adjustments, rebates, paid outs, and credits as required. Post and audit Banquet charges. - Maintain all guest information and hotel occupancy status using hotel operating systems. - Process adjustments, rebates, paid outs, and credits as required. - Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.) - Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running. - Run morning reports and backup reports and distribute them accordingly. - Print express check out folios and distribute. - Review the Night Audit checklist and verify that all work has been completed. - This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations of the position. **PHYSICAL REQUIREMENTS:** - Exert physical effort in lifting and or transporting at least 25 pounds. - Push/pull carts and other equipment up to 100 pounds. - Endure various physical movements throughout the work areas. - Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. - Must be able to stand and exert well paced mobility for lengthy periods of time.