Network Success Manager

**About Bazaarvoice** At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a [Great Place to Work](https://www.bazaarvoice.com/?page_id=32344&preview=true/#great-place-to-work) in the [US](https://www.bazaarvoice.com/blog/great-place-to-work-bazaarvoice/) , [Australia](https://www.bazaarvoice.com/blog/bazaarvoice-great-place-to-work-australia/?utm_campaign=voicestorm&utm_medium=social&utm_source=None&utm_content=fb87ed16-b1c4-44cf-b3d2-375d64f884a7), [India](https://www.bazaarvoice.com/blog/bazaarvoice-india-is-officially-a-great-place-to-work/), Lithuania, France, Germany and the [UK](https://www.bazaarvoice.com/blog/great-place-to-work-uk/)! Bazaarvoice Network Services is seeking a highly motivated and analytical Network Success Manager to join our Network Operations team. This critical, full-time role is responsible for executing the end-to-end syndication enablement workflow, specifically focusing on both Vetting and Product Matching processes, while driving operational improvements. The ideal candidate balances hands-on technical execution with proactive initiative ownership, ensuring high network data integrity and seamless access to trusted consumer content. This individual will manage incoming requests, handle baseline configuration and troubleshooting, maintain team documentation, and support cross-functional operational projects to elevate team efficiency. ### What You'll Do: - Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients, assigning them to appropriate queues. - Research and analyze enablement requests, verifying client authorizations and contractual limitations via Salesforce to ensure high network data integrity. - Set up and map client configurations for syndication utilizing internal tools, validating that configurations are fully accurate and optimizing source content for eligible reviews. - Utilize internal systems and tools to identify, diagnose, and resolve low-to-medium complexity configuration and mapping errors. - Directly assist in managing and clearing work queues during periods of high volume or critical coverage needs. - Maintain internal processes, standard workflows, and operational playbooks that support standard embedded implementation enablement, support escalations, and paid Network Services offers. - Manage assigned operational and strategic initiatives, driving them from initiation to completion through focused individual effort and collaboration. - Utilize strategic tools, ticketing systems, and operational data to analyze trends, monitor queue health, and deliver insights that inform team volume goals and process improvements. - Provide clear guidance and operational recommendations on non-stan…